1. Maximum Prepaid Credit Limit
Maximum Prepaid Airtime Credit Limit is capped at RM1,000.00 at any one time for all Digi Prepaid voice rate plans. Any attempt to reload / top up to a prepaid account with a balance of RM1,000.00 will be unsuccessful upon reaching maximum threshold.
2. Common Reload / Top-Up Denominations:
Reload Denomination | Account Validity |
RM5 | 5 Days |
RM10 | 10 Days |
RM15 | 15 Days |
RM30 | 30 Days |
RM50 | 50 Days |
RM100 | 120 Days |
Other Amount Range: RM1 - RM999 (Only applicable to assisted MSA Reload) | Max capped at 120 days for any reload amount exceeding RM100 |
3. Common Scenarios:
Scenario | Expected Outcome |
Scenario 1:
| Outcome 1:
(Example: Given the most recent RM100 reload was performed on 1 January ’21, the Digi Prepaid account validity will be extended by 120 days from 1 January ’21) |
Scenario 2:
| Outcome 2:
|
4. Forfeiture of Prepaid Airtime Credit
Upon expiry of account validity, the prepaid account will transition from active period to R1 grace period (refer to diagram below – 90 days for Digi Prepaid NEXT and Digi legacy rate plans.
By the end of R1 grace period, the prepaid account will transition to R2 grace period (1 day for all prepaid rate plans) and subsequently to termination. Prepaid Airtime Credit will be forfeited when the full prepaid account lifecycle is lapsed leading to termination of such prepaid account.