1. Maximum Prepaid credit limit
Maximum Prepaid Airtime Credit Limit is capped at RM1,000.00 at any one time for all Digi Prepaid voice rate plans. Any attempt to reload to a prepaid account with a balance of RM1,000.00 will be unsuccessful upon reaching maximum threshold.
2. Common reload / top-up denominations:
Reload Denomination | Account Validity |
RM5 | 5 Days |
RM10 | 10 Days |
RM15 | 15 Days |
RM30 | 30 Days |
RM50 | 50 Days |
RM100 | 120 Days |
Other Amount Range: RM1 - RM999 (Only applicable to assisted MSA Reload) | Max capped at 120 days for any reload amount exceeding RM100 |
3. Common scenarios:
Scenario | Expected Outcome |
Scenario 1: - Existing Digi Prepaid subscriber with RM100 airtime credit balance
- Subscriber performs reload for another RM100
| Outcome 1: - Airtime credit balance will be accumulated to RM200
- Digi Prepaid account validity will be extended by 120 days from the date of most recent RM100 reload
(Example: Given the most recent RM100 reload was performed on 1 January ’21, the Digi Prepaid account validity will be extended by 120 days from 1 January ’21) |
Scenario 2: - Existing Digi Prepaid subscriber with RM990 airtime credit balance
- Subscriber attempts to perform reload for another RM30
| Outcome 2: - This account would have exceeded RM1000,00 maximum prepaid credit limit if the RM30 reload was successful.
- Therefore, the RM30 reload will be rejected and subscriber account will be prompted an error upon attempt to reload
- For the rejected RM30 reload,
- The RM30 reload PIN will remain as a valid PIN for subsequent reload when the account airtime credit balance is reduced to an amount below RM1,000.00 threshold
- If the RM30 reload transaction is attempted via MyDigi mobile application or web application, the transaction will be rejected, and payment will not go through
|