All Digi Fibre Plans come with a 24-Months Contract.
Termination of Digi Fibre plans are required to be done at Digi Stores. Kindly check the working hours of a Digi Store near you. Find the Store here.
There is no notice period for termination. A RM500 penalty will be imposed for early contract termination. Equipment is required to be return to Digi. If you fail to return Digi’s Equipment or if you return the Digi’s Equipment in poor condition, you will be charged a fee of RM500. You must ensure that all and any personal and confidential data/information has been cleared from the device, Digi is not liable for any loss due to Personal data leakage from any devices returned.
For customer who paid deposit upon Digi Fibre sign up, Digi will send a cheque to your address 3 months after your termination has ended. If you have any outstanding bill, Digi will use the deposit to pay the bill.