You can perform a speed test of your Digi Fibre connection by following the steps below:


Step 1: Restart your router, modem, and computer / laptop. Wait for 5 to 10 seconds before switching it back on.


Step 2: Connect your computer / laptop with an Ethernet certified CAT5e cable.


Step 3: Visit Speedtest by Ookla at www.speedtest.net


Step 4: Click “Go” on the dashboard page and wait for the test to complete.


If you are experiencing issues with connecting your phone, computer, Smart TV, TV Box or other Wi-Fi devices to the Wi-Fi network, it may be caused by the following:

  • Device has the wrong Wi-Fi password
  • Device settings are wrong
  • Issues with the device itself
  • Problems with your internet or network 

 

If you are experiencing issues with connecting your phone, computer, Smart TV, TV Box or other Wi-Fi devices to the Wi-Fi network, you may try the following steps to troubleshoot: 

 

Update Wi-Fi password 

If the Wi-Fi network password on your device is incorrect, the device will not connect to your network. This may be due to password entered incorrectly, or your password was recently changed. To fix this issue, update or reenter your network password on your device. 

 

Device settings 

Please ensure the devices’ Wi-Fi setting is turned on.


Whilst most devices that use Wi-Fi works with Digi Fibre, there may be devices that are not compatible. For additional support, you may need to contact your device’s manufacturer on Wi-Fi connection settings.


Problems with your internet or network 

You may be experiencing poor coverage. As such, please make sure that your device is within the Wi-Fi range. 

 

Slow internet connectivity may also result in intermittent connectivity and may cause your device to not work properly.