1. How do I redeem a reward I have purchased or downloaded?

Step 1: Go to the MyRewards tab to locate in the Highlight Page under MyDigi SHOP tab.
Step 2: Tap on the reward and click on “View Voucher” to reveal the discount code, barcode or QR code.
Step 3a: To redeem your reward from a merchant’s physical store, please allow the store assistant to assist you to click on the “Mark As Redeemed” button after completing your transaction.
Step 3b: To redeem from a merchant’s online store, the “Mark As Redeemed” button is available for you to mark your voucher as used after completing your transaction. Please take note that the voucher will be marked as “Redeemed” and you will no longer be able to access or use the voucher after this.

If you require more assistance with the details, click here to find out more: https://community.digi.com.my/t5/Apps-Services/Your-MyDigiApp-How-to-Claim-Manage-and-Buy-MyDigi-Rewards/ta-p/55215

2. What happened to my reward? It has disappeared from the My Rewards section.
If you're sure you haven't already redeemed, it may have already expired and hence be no longer valid for redemption.