All Add-On Deals offer comes with 12 months contract duration and any contract termination or changes done on the Postpaid line which involved termination of contract will incur a penalty charge of RM30 flat fee regardless of the remaining contract duration that you have. 

In the event of the Add-On Deals termination, you will no longer enjoy the benefit from the Add-On Deals and nor will you be charged (if any) for the remaining Add-On Deals contract duration that you have. 

Event that will trigger Add-On Deals Contract Termination and Penalty Charges 

In addition to the subscribers' own will to terminate the Add-On Deals contract, also listed below are the events that will require termination of your Add-On Deals contract: 

  • Line Termination  
  • MNP Port-Out  
  • Change of Plan - Downgrading 
  • Change of Plan - Postpaid to Prepaid  

Subscribers who perform Change of Plan – Upgrading 

If you perform Change of Plan – Upgrading on the Postpaid lines with the Add-On Deals contract, you are not required to terminate your contract and no penalty will be charged. However, the remaining contract duration and the contract benefit of your current plans will be carried forward to your new plan. 

You are not able to enjoy the new Add-On deals that are eligible on the destination postpaid plans until you have completed the contract duration. However, if you wish to change the Add-On Deals to the new plans’ Add-On Deals offer, you will be required to terminate the old contracts and a penalty will be charged. 

Penalty Waiver 

We understand that there are times when we need to makeshift to our needs due to changes in life. Therefore, we are offering the flexibility to you in the form of a penalty waiver. In order to enjoy the penalty waiver, you must meet all the following criteria: 

  • Digi Postpaid Subscriber with Active Digi Add-On Deals (Extra Internet, Billing Rebates, Free Broadband and Roam Like Home contract only) 
  • Minimum must be on the third month of the Add-On Deals contract 
  • Maintain or Upgrading the Postpaid 
  • Replacing with another Add-On Deals Contract or Device Contract (refer to table below for the contract replacement option that enjoys the penalty waiver) 

Current Add-On Deals Contract 

Replacement Option  

Extra Internet Quota 

Bill Rebates, Roam Like Home, Free Mobile Broadband & All Devices Contract 

Bill Rebates 

Extra Internet Quota, Roam Like Home, Free Mobile Broadband & All Devices Contract 

Roam Like Home 

All Devices Contract 

Free Mobile Broadband 

Extra Internet Quota, Bill Rebates, Roam Like Home, & All Devices Contract