For upgrading/ downgrading the current Postpaid plan, customers may visit https://www.digi.com.my/postpaid to perform the change of plan (COP).
Step-by-step instructions as follow:
Go to https://www.digi.com.my/postpaid and choose a plan.
Click on Change of Plan option:
Perform eligibility check by entering the Mobile Number that you wish to perform the plan upgrade
Please ensure your mobile number is able to receive SMS as we will be sending a TAC to the number to perform verification.
A) Enter Mobile Number
B) Enter NRIC that ties to the Mobile Number
C) Enter TAC
In case you receive an error upon entering the TAC, kindly walk in to your nearest Digi Store for assistance.
Select Postpaid plan of your choice.
Checkout from the cart
Login to MyDigi Account or provide email address to do a guest checkout to complete the change of plan
In case there is a payment required, proceed to make payment. Payment options such as Online banking & Credit card are available
Within 10 minutes, you will receive email and SMS on the successful change of plan.