Frequently Asked Questions
1. Which router should I purchase to be entitled for the RM150 Digi Fibre e-voucher?
You will need to purchase selected routers from the participating sellers’ (i.e. Huawei, ASUS and MERCUSYS) online sales platforms to be entitled for the RM150 Digi Fibre e-voucher. The applicable routers will be marked inside the posting for the product.
2. How will I receive my e-voucher?
You will receive your e-voucher from the router vendor’s online store. Example: If you purchased a router from ASUS Official Store, ASUS will send you a RM150 Fibre Rebate code along with a link to a form to sign up for Digi Fibre.
3. How do I redeem the RM150 Digi Fibre e-voucher?
You will need to sign up for the eligible plans i.e. Digi Fibre 150 or above through the link provided with the e-voucher. Once your fibre plan is activated, your RM150 Digi Fibre e-voucher will be reflected as RM30 off x 5 months on your next consecutive bill cycles. Please note that the plan sign-up is subject to Digi Fibre availability in your area.
4. I am eligible to get Digi Fibre RM150 rebate. However, my area is not serviceable. Can I withdraw as cash?
No, the RM150 is strictly to be used for new Digi Fibre 150 and above plan sign-ups only and is not exchangeable for cash.
5. I purchased the router within the campaign period. But my installation date is after the campaign period. Can I still use the RM150 Digi Fibre e-voucher?
Yes, you can still use the RM150 Digi e-voucher as long as your installation date is before 3 December 2021.
6. I am an existing Digi Fibre customer. I purchased a router online with the participating partners. Am I entitled for the RM150 Digi Fibre e-voucher?
Yes, you are entitled for the RM150 Digi Fibre e-voucher. To redeem this, you will need to sign up for a second Digi Fibre line.
7. Can I combine my Digi Fibre 150 rebate with other ongoing Digi promotions/offers?
No, this e-voucher cannot be combined with other ongoing promotions.
8. What if I terminate my Digi Fibre subscription?
If you terminate your Digi Fibre subscription within your 24-months contract tenure, we will forfeit the RM150 rebate, and you will be subject to an early termination penalty of RM500.