An eSIM is a SIM card that comes embedded in a device. A device with an eSIM is able to download a network profile from a telecommunications provider, allowing it to use services such as voice calls, SMS, and mobile internet. The functions of an eSIM are exactly similar to a regular SIM, but without having to physically insert/remove a SIM card.
1. Channel to Sign-Up for eSIM with Digi and Fees
All Digi customers currently able to make a Change SIM request via Digi Store / Digi Store Express would be eligible for Digi eSIM.
If you are an existing Digi user with a physical SIM card, you can get an eSIM by walking into the nearest participating Digi Store / Digi Store Express and request for a SIM Replacement (Change SIM) for eSIM.
If you are non-Digi user wishing to apply for a Digi eSIM and retain your old number, you must first complete your port-in/MNP process before you can apply for a Digi eSIM. Once your port-in is successful, you can now apply for a Digi eSIM via a SIM Replacement (Change SIM) request at zero charge.
Please note that eSIM is not immediately available for new Postpaid registrations; simply request for a SIM Replacement after completing your registration.
Currently, Digi eSIM is available for the following devices:
- iPhone XS or later
iOS 12.2 or later is required to enable Digi eSIM.
- Samsung Galaxy Fold/ Samsung Galaxy S20 series or later
Android 10 or later is required to enable Digi eSIM.
More devices will be made available in the future.
eSIM is available for all Digi Postpaid, Digi Prepaid, & Digi Broadband customers.
3. eSIM Activation
To learn more on how to set-up your Digi eSIM, you may refer here.
4. Changing Back to Physical SIM
If you want to change back to a Physical SIM, you can walk-in to your nearest Digi Store/ Digi Store Express and request for a SIM Replacement (Change SIM) for Physical SIM. Charges apply as per standard SIM Replacement.
5. eSIM Profile Restoration
If you have accidentally removed/ deleted your eSIM Profile from your phone, you will need a new eSIM Profile, but your mobile number will still be valid. Walk-in to your nearest Digi Store/ Digi Store Express and our staff will be able to assist you and request for a SIM Replacement (Change SIM).
6. Switching to a New Device
If you are switching devices, your Digi eSIM Profile is non-transferable between devices as a security feature. If you would like to switch your mobile number to another device, please walk-in to your nearest Digi Store/ Digi Store Express and request for a New eSIM QR Code and Profile via SIM Replacement (Change SIM).
7. Lost or Stolen eSIM Device
Please contact Digi Customer Support at 016-221 1800 to report your missing device/ mobile number. You can also walk-in to your nearest Digi Store/ Digi Store Express to report your case and request for a New eSIM if preferred.
8. Faulty eSIM Device
A faulty device may cause some problems with your eSIM. Please walk-in to your nearest Digi Store/ Digi Store Express and our staff can assess your device and provide you with a New eSIM or Regular SIM if required. Charges apply as per standard SIM Replacement.