1. What is an eSIM?  

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages, and browse the web. 

 

2. How to sign-up for eSIM? 

All Digi customers currently able to make a Change SIM request via Digi Store/ Digi Store Express would be eligible for Digi eSIM.   

 
If you are an existing Digi user with a physical SIM card, you can get an eSIM by walking into the nearest participating Digi Store/ Digi Store Express and request for a SIM replacement (change SIM) for eSIM.  

 
If you are non-Digi user wishing to apply for a Digi eSIM and retain your old number, you must first complete your port-in/MNP process before you can apply for a Digi eSIM. Once your port-in is successful, you can now apply for a Digi eSIM via a SIM replacement (change SIM) request at zero charge. 
Please note that eSIM is not immediately available for new Postpaid registrations; simply request for a SIM replacement after completing your registration.  

 

3. Do I have to pay for the eSIM? 

You can apply for eSIM via SIM replacement (change SIM) request at no additional charge. 

 

4. What are the eSIM compatible devices? 

Currently, Digi eSIM is available for the following devices:


iPhone:  

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If your iPhone 14 or iPhone 14 Pro model does not have a physical SIM tray (i.e purchased in the U.S.), you will have to activate with an eSIM.

 

Android:  

Samsung Galaxy Fold/ Samsung Galaxy S20 series or later   

Android 10 or later is required to enable Digi eSIM.


More devices will be made available in the future.

 

5. Who is eligible to opt for eSIM? 

eSIM is available for all Digi Postpaid, Digi Prepaid & Digi Broadband customers.   

 

6. How to activate my eSIM? 

To learn more on how to set-up your Digi eSIM, you may refer here.  

 

7. Can I change back to physical SIM? 

Yes. If you want to change back to a physical SIM, you can walk-in to your nearest Digi Store/ Digi Store Express and request for a SIM replacement (change SIM) for physical SIM. Charges apply as per standard SIM replacement.  

 

8. What happens to my internet plan if I remove my eSIM profile?  

If you have removed/ deleted your eSIM profile from your phone, you will need a new eSIM profile, but your mobile number will still be valid. Walk-in to your nearest Digi Store/ Digi Store Express and our staff will be able to assist you and request for a SIM replacement (change SIM).  
 

9. Can I transfer my eSIM to other devices or operating system? 

If you are switching devices, your Digi eSIM profile is non-transferable between devices as a security feature. If you would like to switch your mobile number to another device, please walk-in to your nearest Digi Store/ Digi Store Express and request for a new eSIM QR code and profile via SIM replacement (change SIM).  
 

10. What if I lost my device? 

Please contact Digi Customer Support at 016-221 1800 to report your missing device/ mobile number. You can also walk-in to your nearest Digi Store/ Digi Store Express to report your case and request for a new eSIM if preferred. 
 

11. What if I have a problem using the eSIM with my device? 

A faulty device may cause some problems with your eSIM. Please walk-in to your nearest Digi Store/ Digi Store Express and our staff can assess your device and provide you with a new eSIM or regular SIM if required. Charges apply as per standard SIM replacement.