1. I’ve received the wrong SIM (wrong serial number), what do I do?
You can walk-in to any Digi Store to replace the wrong SIM with a new SIM card. Or, call Digi’s Customer Service Hotline at 0162211800 for assistance.
2. The SIM I’ve received is not working, what do I do?
Please call the Digi Customer Service number 0162211800 for assistance.
But if you're switching your service to Digi from another mobile service provider, please understand that your SIM will receive a network, only after your Switch to Digi / Port-in process is successful. You can check your latest port-in status by logging into your MyDigi account through our website.