Your Switch to Digi (Port-In) request might not be successful due to some common reasons:
- You did not reply and accept the network switching confirmation SMS sent from your current mobile service provider.
- You have outstanding/overdue bills with your current mobile service provider.
- You / your supplementary lines are blacklisted by your current mobile service provider.
- Your identification details are incorrect / incomplete (ie: Name, NRIC / Passport Number, Mobile Number, Police / Army ID etc).
- Your current line / supplementary line(s) are no longer active.
- You keyed in numbers from different mobile service providers within one submission.
- You did not port-in all of your supplementary lines.
- Your current line is not a Principal line.
- One or more of your supplementary lines did not reply and accept the network switching confirmation SMS sent from your current mobile service provider.
For a smooth port-in process, we advise you to double-check with your current mobile service provider for any overdue bills and confirm that your line is active and that you are not blacklisted within their records.