Frequently Asked Questions


1. Why is my current internet plan upgraded to Raja Kombo 17 or Raja Kombo 30?

Your current plan will no longer be available and will be replaced with Raja Kombo 17 or Raja Kombo 30 which gives you better value and Internet experience.



2. Do I need to unsubscribe from my current internet plan to be upgraded to the Raja Kombo 17 or Raja Kombo 30 internet plan?

You are not required to unsubscribe from your current Internet plan. Additionally, you will receive free credits and your Internet plan will be upgraded to the new Raja Kombo 17 or Raja Kombo 30 automatically when your existing Internet plan is due for renewal. Sufficient credit balance is required to ensure this upgrade can be completed.



3. How many times can I get the free credits?

Free credits are only granted one time to facilitate your upgrade process to the Raja Kombo17 or Raja Kombo 30 Internet plan.



4. What will happen to my rollover data quota balance from the current Internet plan? 

Your current rollover data quota balance will be forfeited once your Internet plan has been upgraded to Raja Kombo 17 & Raja Kombo30. 


Eligible customers will receive a one-time free data quota of up to 30GB, valid for 6 months upon successfully upgrading to the new plan, and you will be notified via SMS when it is completed.



5. Does the Raja Kombo 17 or Raja Kombo 30 Internet plan come with a data rollover feature?

The exclusive Raja Kombo 17 or Raja Kombo 30 internet plan does not come with a data rollover feature. It is advisable to consume all your internet quota within the 30 days validity.



6. Does the upgrade to the new Internet plans change my current tenure and will I continue to enjoy the tenure bonus?

Your tenure with Digi will remain unchanged after being upgraded to Raja Kombo 17 or Raja Kombo 30. 


The longer you stay with Digi, you will be rewarded with more value. Continue to subscribe to the Raja Kombo Internet plan and enjoy the tenure bonus below:


Tenure with Digi

Tenure Bonus

1 month

500MB

2 months

1GB

3 - 6 months

2GB

7 - 12 months

3GB

13 - 23 months

4GB

24 months and above

6GB



7. Can I switch back to my current internet plan after being upgraded to the new internet plan?

Your current Internet plan will no longer be available for purchase. Therefore, you cannot switch back to your current Internet plan after the upgrade to the new Internet plan.



8. What is the validity duration for the upgraded Raja Kombo 17 or Raja Kombo 30 internet plan?

The validity for Raja Kombo 17 and Raja Kombo 30 Internet plan are 30 days. 



9. Are the upgraded Raja Kombo 17 or Raja Kombo 30 Internet plan auto-renewable?

Yes, the exclusive Raja Kombo 17 or Raja Kombo 30 Internet plan is auto-renewable. At the end of the 30 days validity period, the Raja Kombo 17 or Raja Kombo 30 internet plan will be auto renewed if there is sufficient credit balance in your account. 



10. Can I subscribe to other internet plans after being upgraded to the Raja Kombo 17 or Raja Kombo 30 Internet plan?

You may subscribe to other Raja Kombo Internet plans that are available via UMB *128# or MyDigi.



11. If I have unsubscribed Raja Kombo 17 or Raja Kombo 30 Internet plans, will I be able to subscribe to these 2 plans again?

Once you have unsubscribed from the exclusive Raja Kombo 17 or Raja Kombo 30 Internet plans, these 2 exclusive Internet plans will no longer be available for purchase again.



12. How much credit balance do I need to have to renew the Raja Kombo 17 or Raja Kombo 30 Internet plan? 

You would need to have RM17 credit balance to renew Raja Kombo 17 Internet plan and RM30 credit balance to renew the Raja Kombo 30 internet plan.



13. What happens if I do not have sufficient credit balance to renew my upgraded Raja Kombo 17 or Raja Kombo 30 Internet plan? 

Your upgraded Raja Kombo 17 or Raja Kombo 30 Internet plan will be suspended temporarily if there is insufficient credit balance. The Internet plan will auto-renew as soon as there is sufficient credit amount after you have made a top-up.



14. What do I get from the upgraded Raja Kombo 17 or Raja Kombo 30 internet plan?


Raja Kombo 17

Raja Kombo 30 

4GB High-Speed Internet
Unlimited YouTube
Unlimited Social (Facebook, TikTok, Instagram & IMO)

30 mins IDD

10GB High-Speed Internet
Unlimited YouTube
Unlimited Social (Facebook, TikTok, Instagram & IMO)

45 mins IDD



15. What are the Apps included in "Unlimited Social" for Raja Kombo17 & Raja Kombo 30 Internet plan?

The Unlimited Social includes Facebook, Instagram, Tik-Tok and IMO.



16. Which countries can I call to with the IDD minutes offered in Raja Kombo 17 or Raja Kombo 30 Internet plan?

You may utilize the IDD minutes to call up to 10 countries, i.e. Indonesia, Bangladesh, India, Nepal, Myanmar, Philippines, Thailand, China, Pakistan and Vietnam.



17. What are the best IDD rates that I can enjoy once IDD minutes are offered in Raja Kombo 17 or Raja Kombo 30 internet plan have been fully utilized? 

You may enjoy following the best IDD rates that come with the Raja Kombo 17 or Raja Kombo 30 internet plan once the bundle's IDD minutes have been fully utilized.


Country

Best IDD Rates with Raja Kombo Internet Plan

Indonesia

0.18

Bangladesh 

0.08

India 

0.08

Nepal 

0.48

Myanmar 

0.48

Philippines 

0.48

Thailand 

0.18

China 

0.08

Pakistan 

0.28

Vietnam 

0.26



18. What can I do if I run out of Internet quota on Raja Kombo 17 or Raja Kombo 30 Internet plan and would like to get more Internet quota during the 30 days validity period?

You may top up the internet quota by purchasing a monthly plan booster or On-Demand One-time pass via UMB *128# or MyDigi.