Digi Fibre installation and activation
Once you have registered for Digi Fibre via online or at a Digi Store or Digi Store Express, we will contact you within 3 business days to confirm your installation appointment. Upon confirmation with our agent, you will receive an email detailing your appointment date and time. In the event that you need to reschedule your installation appointment, contact our customer service at 016 2211 800 or walk in to the Digi Store or Digi Store Express in which you registered for your Digi Fibre plan.
Standard installation takes an average of 2 hours. The duration differs from home to home depending on the distance of the fibre cable and other factors. The standard installation service is free but non-standard installations are chargeable to the customer.
Note: Please be informed that there will be RM200 penalty fee for appointment cancellation/rescheduling.
Standard installation includes:
- Up to 100m fibre cable connection from the nearest distribution point to the Broadband Termination Unit (BTU)
- Up to 2m of RJ45 cable from the BTU/ modem to the Customer Premises Equipment (CPE)/ Wi-Fi router
Non-standard installation is defined as any work that is not covered under standard installation including but not limited to over the ceiling, underground ducts, concealed wiring etc. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.
You are required to be present on the day of installation. In the event that you are not able to do so, a person you have designated (the “Designated Person”), aged 18 and above is to be present on your behalf. If the designated person is present on the installation date, you hereby agree and authorise the designated person to sign the service acceptance form on your behalf.
Once installation is completed, please ensure a speed test is done by the installer with at least 90% of the subscribed speed achieved via LAN cable before you sign the Service Acceptance Form (SAF). In the event of unsuccessful installation, Digi authorised installer will try to resolve the issue on the day itself or reschedule another session after performing a further investigation.
For a more comprehensive explanation, refer to the Digi Fibre Installation Journey below.