Product Overview:
Digi Prepaid Raja Kombo is Digi's flagship prepaid products designed for foreign workers residing in Malaysia, particularly those from Indonesia, Bangladesh, Nepal, India, Myanmar, Pakistan, Philippines, Vietnam, Thailand and China. However, the plan is also available to all Malaysians.
Digi Prepaid Raja Kombo offers the best combo prepaid plan to the Foreign Worker segment with Truly High-Speed internet, Unlimited Video & Social-Media, Free IDD mins and local calls. Subscribers can start enjoying this best combo prepaid plan from as low as RM15 per month and may opt for high value internet combo plan for richer data and IDD calls offers.
Effective Date: 12th August 2021 - Current
Offer ID: Raja Kombo (261072) and Raja Kombo (MNP & COP) - 261078
Product Details
1. What are the details of this product?
Monthly Internet Plan
Digi Prepaid Raja Kombo has four monthly internet plans as illustrated in the table below.
*Fair Usage Policy applies
** to Indonesia, Bangladesh, India, Myanmar, Nepal, Pakistan, China, Thailand, the Philippines and Vietnam only.
Subscribers also enjoy special IDD rates that come especially with the Digi Prepaid Raja Kombo Internet plans once their free IDD minutes have been fully utilised. See table below for IDD rates with Digi Prepaid Raja Kombo Internet Plan.
Notes:
For new line registration, the Digi Prepaid Raja Kombo Internet plan will require a one-time
purchase during sign-up. Upon the expiry of the plan (30days), subscribers will need to repurchase the internet plan to ensure continued usage, and the plan will be auto-renewable from then onwards.
For MNP and change of plan (COP) registration, the Digi Prepaid Raja Kombo Internet plan will begin as an auto-renewable plan.
Subscribers must ensure there is sufficient credit in the end of the 30 days from the subscription date.
Monthly Plan Boosters and On-Demand Passes
Subscribers can opt for Monthly Plan boosters if their internet quota finishes before the end of their 30 day subscription. Additionally, subscribers can also opt for On-Demand passes with shorter validity.
a. Monthly Plan Boosters
b. On-demand Passes
Base Rates - Voice Calls, SMS, and MMS
Loyalty Bonus Internet
Subscribers who stay with Digi Prepaid earn Loyalty Bonus Internet (redeemable) upon monthly internet plan subscription or auto-renewal.
Fees & Payment
1. How does the payment for monthly auto-renewal Internet plans work?
Monthly auto-renewal Internet plans are designed to simplify Internet plan renewal journey for customers. Once the intended Internet validity has lapsed, monthly auto-renewal Internet plans will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. To ensure uninterrupted auto-renewal process, it is necessary for subscribers to ensure sufficient credit balance is available in main account balance.
2. What happens if I do not have sufficient credits for the monthly auto-renewal?
In the event that subscriber’s prepaid main account balance falls short of the amount required for Internet plan renewal fees, the monthly auto-renewal Internet plans will be suspended upon expiry. Only when subscribers reload the prepaid with sufficient main credit balance, the monthly auto-renewal Internet plan subscription will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal.
Where can I sign up for Digi Prepaid Raja Kombo?
For New Line (new number)
Digi Prepaid Raja Kombo is available via following channels:
1. Digi Store Online (DSO)
2. Digi Stores, Digi Stores Express, or Authorised Digi Dealer Stores
3. Digi Kiosks
For MNP Port-in (switch to Digi from other telcos)
MNP port-in to Digi Prepaid Raja Kombo is available via following channels:1. Digi Store Online (DSO)
2. Digi Stores, Digi Stores Express, or Authorised Digi Dealer Stores
For Existing Digi Prepaid Subscribers (switch to Digi Prepaid Raja Kombo from legacy rate plans)
Dial *128#, select Call Plans and then "Raja kombo"Switching from Digi Postpaid to Digi Prepaid Raja Kombo
For switching to Digi Prepaid Raja Kombo rate plan from Postpaid, the registered owner of Postpaid line is required to visit the nearest Digi Store to perform a change-of-plan request. Please note that verification of the registered owner's identification document is required as part of the process for Postpaid-to-Prepaid change of plan.Purchase of internet plan
1. Where can I subscribe or purchase the internet plans, monthly boosters, and on demand passes?
Digi Prepaid Raja Kombo subscribers can subscribe to monthly auto-renewal Internet plans,
monthly one-time Internet plans monthly plan boosters, and on-demand Internet plans via
following channels:
1. MyDigi app and web
2. Dial UMB short code *128#
3. Digi Stores, Digi Stores Express, or Authorised Digi Dealer Stores
4. Digi Kiosks
Prepaid Lifecycle:
Data Utilisation Precedence:
1. Internet Freebie
In terms of Internet quota utilisation, Internet freebie (such as free 1GB for first time MyDigi app download) sits at the highest Internet quota utilisation precedence.
2. On-demand Passes
Subsequently, the precedence is followed by consumption from on-demand Internet passes (validity <30 days) by the sequence of app-based Internet quota, time-based Internet quota, and all-usage Internet quota.
3. Monthly Plan Booster
The next precedence is followed by Monthly Plan Booster (booster/quota top-up) by the sequence of app-based booster, time-based booster, hotspot booster and all-usage booster.
4. Monthly Auto-renew / One-time Internet Plans
The following precedence refers to Monthly auto-renew/one-time Internet Plan by the sequence of app-based Internet quota, time-based Internet quota, and all-usage Internet quota. The all-usage Internet quota from monthly auto-renew/one-time Internet plans is applicable to hotspot sharing.
5. Free Basic Internet
At the lowest the precedence, it is the Free Basic Internet (FBI) from Digi Prepaid NEXT to ensure always-on Internet experience.