1. Where to get Digi Postpaid / Prepaid - Roaming Pass?

Roaming Pass details can be found here. 



2. When to purchase Roaming Passes?

You can purchase either before you leave, or upon arrival at your destination country. We recommend purchasing it via MyDigi for greater flexibility. 

 


3. How to purchase Roaming Passes?

You can purchase it via:


a. MyDigi app - before or after arrival at destination country


Note: Ensure you’re connected to the internet eg. Wi-Fi

1. Login to the MyDigi app.

2. Click ‘Buy Add-Ons’.

3. Click ‘Roaming’ and select the country/region.

4. Click on the roaming pass you intend to purchase.

5. Select and confirm the date to activate the roaming pass.

6. Click ‘Confirm’.


b. UMB by Dialing *800# - only after arrival at destination country



4. How do I know if my Roaming Pass is activated?

An activation SMS will be sent to your mobile number. 


For roaming passes bought for immediate use, the activation will be immediate.      


For roaming passes bought in advance, the Roaming Pass will be activated anytime from 12 a.m. to 2 a.m. (Malaysia Time) on the selected date. Customers will receive an SMS to confirm successful activation of the roaming pass.

E.g: Purchase Roaming Pass for 15 May | Destination - Bangkok Thailand | Roaming Pass will be activated on 15 May between 12 a.m. to 2 a.m. (Malaysia Time) / 11 p.m. to 1 a.m. (Bangkok Time) upon receipt of confirmation SMS.



5. What is the validity of the Roaming Pass?

The validity period for each Roaming Pass will commence from the point of activation.


Reminder: To avoid being charged with additional Roaming charges/fees, please turn off 'Data Roaming' or 'Cellular Data/Mobile Data' on your mobile phone before the end of the validity period. Read how here.

If it is not disabled, you will be subjected to additional standard International Roaming charges.



6. How to use the Roaming Pass?

Turn on the International Roaming Service(s) on your MyDigi App. Read how here.

Turn on the Data Roaming feature on your Mobile Phone. Read how here.



7. Where can I view my roaming quota balance?

The quota can be viewed in both MyDigi and by dialing UMB *800#.

For Digi Postpaid subscribers, more information on how to read your roaming internet balance can be found in this article.

 

Note: If data is consumed before the Roaming Pass has been activated, customers will be subjected tstandard International Roaming charges/fees.