Why was my port-out request rejected? : Help Centre

Why was my port-out request rejected? Print

Modified on: Thu, 1 Dec, 2022 at 1:28 PM

Your port-out request might not be successful due to one or more of these reasons:

You still have outstanding/overdue bills
You are still on contract with Digi
You have supplementary lines, and you did not port-out all of them
Your current line is not the principal line
Your identification details are incorrect / incomplete (ie: Name, NRIC / Passport Number, Mobile Number, Police / Army ID etc)

For a smooth port-out process, we advise you to ensure all the above are in order before reattempting.

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