Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped once the issue is solved.
Step 2: Check Your Line Status and Account Balance via the MyDigi App
- If your Postpaid Line is barred due to unpaid bills, you can make payments via MyDigi, JomPAY or online banking.
- If your Prepaid Line has insufficient balance, you can reload via MyDigi, too!
Step 3: Adjust Your Messaging App
- Use your default messaging app/function (not a third-party messaging app).
- Verify if your device’s messaging Inbox/Outbox is full and delete any old messages/threads to free up space.
- Verify if message unable to send to all numbers or specific numbers /send message to your own number
- If you had recently changed from an Apple device to a different model, ensure you had deregistered from iMessage. Here's how:
- Firstly, insert your SIM card into your Apple device and connect to the mobile network.
- Tap Settings > Messages and turn off iMessage.
- Check The SMS Centre Number. For Android devices, please check if the Digi SMS centre number is correct. Go to Settings > Message Settings > Check SMS centre number, +60162999902
Note: For iPhone devices, the SMS centre number is automatically set.
Step 4: Adjust Device Settings
- Connect to Digi mobile network and turn off WiFi / Bluetooth.
- Turn Flight/Airplane mode on and off again.
- Update your device’s operating system to the latest version.
Step 5: Restart your device.
If you’ve tried all the above steps and still cannot send or receive SMS/MMS, please contact us for further assistance.
- MyDigi App – Support – Report an Issue
- Live Chat
- Digi Helpline @ 016-2211800
- If you are overseas, you may call Digi Helpline by dialing *125# (Free for the first 10 minutes)