Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped once the issue is solved. 



Step 2: Check Your Line Status and Account Balance via the MyDigi App

  • If your Postpaid Line is barred due to unpaid bills, you can make payments via MyDigi, JomPAY or online banking. 
  • If your Prepaid Line has insufficient balance, you can reload via MyDigi, too! 



Step 3: Adjust Your Messaging App

  • Use your default messaging app/function (not a third-party messaging app). 
  • Verify if your device’s messaging Inbox/Outbox is full and delete any old messages/threads to free up space. 
  • Verify if message unable to send to all numbers or specific numbers /send message to your own number  
  • If you had recently changed from an Apple device to a different model, ensure you had deregistered from iMessage. Here's how:
    • Firstly, insert your SIM card into your Apple device and connect to the mobile network. 
    • Tap Settings > Messages and turn off iMessage.
  • Check The SMS Centre Number. For Android devices, please check if the Digi SMS centre number is correct. Go to Settings > Message Settings > Check SMS centre number, +60162999902 

         Note: For iPhone devices, the SMS centre number is automatically set. 



Step 4: Adjust Device Settings

  • Connect to Digi mobile network and turn off WiFi / Bluetooth. 
  • Turn Flight/Airplane mode on and off again. 
  • Update your device’s operating system to the latest version.



Step 5: Restart your device.



If you’ve tried all the above steps and still cannot send or receive SMS/MMS, please contact us for further assistance. 

  • MyDigi App – Support – Report an Issue 
  • Live Chat  
  • Digi Helpline @ 016-2211800
  • If you are overseas, you may call Digi Helpline by dialing *125#  (Free for the first 10 minutes)