Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped once the issue is solved. 



Step 2: Check Your Line Status and Account Balance via MyDigi App

  • If your Postpaid line is barred due to unpaid bills, you can make payments via MyDigi, JomPAY or online banking. 
  • If your Prepaid line has insufficient balance, you can reload via MyDigi, too! 

Step 3: Check if you have any remaining balance from your Internet Quota via MyDigi.

Step 4: Adjust Device Settings 

  • Turn off Bluetooth/WiFi on your mobile device. 
  • If you are using a 4G device, ensure that 4G is switched on. 
  • Check if mobile data is On in your phone, then toggle between On and Off.
  • Toggle Flight mode between On and Off.
  • Update your device’s operating system to the latest version.

Step 5: Restart your device

Step 6: Check for Possible Impact Of Environmental Factors 

  • Potential high volume in web traffic to a particular site or app. 
  • Your 4G device has moved into a 2G coverage area. 
  • A high volume of Internet usage in the vicinity. 



If you’ve tried all the above steps and still cannot make or receive calls, please contact us for further assistance. 

  • MyDigi App – Support – Report an Issue 
  • Live Chat  
  • Digi Helpline @ 016-2211800 
  • If you are overseas, you may call Digi Helpline by dialing *125# (Free for the first 10 minutes)