I have paid my bill, but why is it not reflected? : Help Centre

I have paid my bill, but why is it not reflected? Print

Modified on: Mon, 25 Jul, 2022 at 3:03 PM

If payment is made after your invoice period, it will be reflected in your next bill statement. Paying before your bill “Invoice Date” will keep your bill up to date.

Example:

Will's bill cycle is on 16th (Invoice Date) of each month. On 16 Oct, Will made a payment of RM50 for Invoice dated 16 Sept (Invoice Period: 16 Aug – 15 Sept).  

Payment will be reflected on the invoice dated 16 Nov because the invoice dated 16 Oct was already generated before the payment was made.

For more information, please click here.

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