To enjoy the 1+1-year extended warranty, customers will need to activate their new device and redeem it before 30 November 2022.

Redemption Steps

Method 1

Step 1: Scan the QR code and redirect to the HONOR support page as shown or alternatively can click here.



Step 2: Complete all detail in applications such as device model, Serial Number (SN), email address, and contact number.

Step 3: Click Submit. After submission, the application will display “Submit Completed /Submitted Successfully”.

Method 2

Step 1: Open the My HONOR App on your NEW device. If an update request is prompted, please proceed to update. This is to ensure the App is on the latest version.


Step 2: Select "Malaysia".

Step 3: Proceed to the “Services Tab” and click on “Service Activities”.

Step 4: Tick on the privacy statement and click “Get it”. The page will redirect to the “Congratulations” page if successful.

Note: My HONOR App will self-detect the device model, Serial Number (SN), and activities date. The app will show "Fail to redeem" if you try to activate the warranty with a different device.

  • To check the status of extended warranty details, click here.
  • If you encounter any failure on redemption or require further information, please contact Honor support here.