Error Scenario | What to do |
SIM barcode has already existed in the system. | The SIM card you are trying to scan has already been registered before this. Please contact our Digi Customer Service at 016 221 1800 for further assistance. |
The SIM serial number you entered is invalid/cannot be found. Please try again with a valid SIM serial number. | Please ensure that you are scanning/manually inserting the correct SIM serial barcode number. Else, please contact our Digi Customer Service at 016 221 1800 or visit our Digi Store for further assistance. |
The information/details scanned from my ID do not match my ID. | Proceed to re-scan your ID to ensure that the correct details were scanned. |
Face recognition failed. | Go to a well-lit area and re-do the face recognition selfie. |
The eligibility check fails. The message on the screen reads: “We are unable to proceed with your request.” | Please contact our Digi Customer Service at 016 221 1800 for further assistance. |
What do I do if I encounter an error during self-registration? Print
Modified on: Fri, 16 Dec, 2022 at 11:01 AM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.