Help Centre

Offer Summary

This is a collaboration between CelcomDigi and Samsung to offer three models of Samsung 4K UHD Smart TVs (50”, 55”, 65”) at a special price.
  

Offer Period

This campaign commences on 17th April 2023. Any extension or discontinuation thereof is subjected to CelcomDigi’s sole discretion. 

Offer Details

Other Terms and Conditions

1. No refunds or cancellation after purchase. 

2. Only 1 Samsung TV per 1 Fibre account.

3. Purchase of TV is only allowed during the registration at store. Online ROI customers will receive a purchase URL via WhatsApp.

4. EPP for CIMB and Maybank credit card only. Other cards, full upfront payment.

5. After purchase, no change of address or refund allowed.

6. Estimated delivery time is 5 Working Days for Peninsular Malaysia and 7 to 10 Working Days for East Malaysia.

7. Installation is not possible in East MY and Kelantan. Please refer to the link for serviceable areas Samsung Installation Area

8. To check status, contact Samsung at 1-800-88-9999. 

Frequently Asked Questions 

1. What are the special prices for the Samsung 4K UHD Smart TVs? 

2. Can I use multiple credit cards for the EPP instalment?

Only one credit card per transaction is allowed. 

3. Can I pay using multiple payment methods, i.e. partly by debit card and partly by credit card?

No, only one payment method is allowed via a single debit/credit card.

4. I have made full payment for the Samsung 4K UHD Smart via credit card. Can I change my payment to EPP instalment after completing the registration?

You will need to liaise directly with your bank to do the EPP instalment and this will be at the bank’s discretion.

5. Is there a delivery fee?

No, enjoy FREE delivery within Malaysia (subject to Samsung Delivery Service Area and Installation Service Areas).

6. My area is not within the covered delivery area. Can I still buy the TV?

We are sorry, unfortunately we will not be able to deliver the TV to the non-delivery area. 

7. Who will perform the installation for me? 

You may liaise with the Samsung personnel for installation and the corresponding installation charges(if any). Accessories are not included and need to be arranged with Samsung personnel separately. Please refer to the links below for installation scope and installation areas:

• Installation Service Samsung Installation Service Scope
• Installation service areas Samsung Installation Areas

8. Who can I contact for after-sales service and enquiries?

You may call Samsung’s Customer Service at 1-800-88-9999 (Monday to Sunday 24 hours) or email to my_shop@samsung.com for after sales service and warranty.

9. Where can I check for further information regarding the installation service offered by Samsung? 

You may refer to information for installation service as published at Samsung Installation Services

10. Is there any notification prior to the delivery/installation? 

Yes, you will receive a notification from Samsung’s logistic team for updates on the delivery/installation status.

11. If I did not purchase the Samsung 4K UHD Smart TV whilst I was at the store, can I purchase it later (once my Fibre has been installed)?

No. The in-store purchase of the Samsung TV after Fibre sign-up is not available for now. We encourage you to purchase the Samsung TV at the point when you sign up for Fibre at the store. 

12. If I upgrade my plan to 300Mbps and above, am I able to purchase the Samsung TV?

You will get an invite via email/SMS to purchase this special offer of Samsung TV within 14 days of your upgrade.

13. I’ve signed up Fibre/registered interest online via the form. How can I purchase the 4K UHD Smart TV?

The same eligibility for the retail sign up applies, i.e. you would need to sign up to 300Mbps plan and above. Once you’ve signed up your interest online, you will receive WhatsApp messages with an invitation link to purchase the special price TV online. Do look out for the WhatsApp message from the official CelcomDigi Fibre WhatsApp Account.

14. I’ve signed up/registered my interest for CelcomDigi Fibre online. Can I walk into any Celcom or Digi stores to purchase the Samsung 4K UHD Smart TV?

No. Please follow the “TV Purchase invitation link” sent to you from our official CelcomDigi Fibre Whatsapp Account to purchase the TV.

15. I’ve already an existing CelcomDigi Fibre customer (not a new sign up or upgrade to CelcomDigi Fibre 300MBPS, Celcom or Digi Fibre 300MBPS and above). Can I purchase the Samsung 4K UHD Smart TV? 

Not at the moment. CelcomDigi reserved the right to cancel and refund any ineligible TV purchases. Refund may take up to 30 days. 

Further communications/offers (if any) to existing customers will be made available via Celcom Life App or MyDigi App. Do download Celcom Life app/MyDigi app from Apple App Store or Google Play Store for further updates.

16. I’m an existing Celcom or Digi Postpaid/Prepaid customers. Can I purchase the Samsung 4K UHD Smart TV? 

No. CelcomDigi reserved the right to cancel and refund any ineligible TV purchases. Refund may take up to 30 days.

17. I’m not a Celcom or Digi customer. Can I purchase the Samsung 4K UHD Smart TV? 

No. CelcomDigi reserved the right to cancel and refund any ineligible TV purchases. Refund may take up to 30 days.