1. Tell me about the promotion, what is it?
Stand a chance to win 75” Samsung Smart TV EVERY WEEK from 7th April – 30th June 2023. Subscribe to any CelcomDigi Postpaid OR CelcomDigi Fibre RM60 plan & above to win a 75” Samsung Smart TV Neo QLED.
2. What is the eligibility to join the promotion and WIN a 75” Smart TV?
The customer must belong to any of the following criteria:
- New customers
- MNP customers
- Prepaid to Postpaid registration
For clarity purposes,
- MNP Customers must successfully port-in to Celcom or Digi
- Fibre Customers must successfully activated and installed
- MNP is not applicable for:
- Celcom & Celcom MVNO to Digi
- Digi & Digi MVNO to Celcom
Network provider | MVNO |
| Celcom |
|
Digi |
|
3. What are the eligible plans to join "SWITCH & WIN TV!"?
The potential winners must subscribe to any of the following to obtain ticket for the lucky draw:
Retail / Consumer | Business | |
Celcom |
|
|
Digi |
|
|
4. Is this a limited-time promotion?
Yes, this is a limited-time promotion. This promotion starts on 7th April – 30th June 2023. So, hurry up!
5. Can I enjoy this campaign through other CelcomDigi channels?
This promotion is available through 534 CelcomDigi branded stores only, available nationwide.
- Celcom bluecube
- Celcom Certified Partners
- Digi Stores
- Digi Stores Express
6. Can I win if I sign up for a stand-alone Fibre plan?
YES, you are eligible to participate if you sign up Fibre plan worth RM60 and above.
7. If I register my interest in Fibre plan earlier, but my Fibre plan is activated only after 7th April 2023, am I entitled for this Lucky Draw?
YES, any Fibre activation during the campaign period from 7th April – 30th June 2023, will be entitled for this draw.
8. If I register my interest in Fibre plan during campaign period, but the Fibre plan is activated only after 30th June 2023, am I entitled for this Lucky Draw?
NO, only Fibre activation during the campaign period from 7th April – 30th June 2023, will be entitled for this draw.
9. If I port-in Family Lines of Principal with 2 Supplementary from Telco A, how many tix of chance will I be getting?
The number of tix will be determined by successful sign up and the plan value activated. If all the 3 lines activated with plan value worth RM60 and above, 3 tix will be assigned.
10. When will the winners be announced?
Winners announcement will be published at Celcom & Digi respective website and social media. Winners announcement schedule as per below:
No | Weekly Winners | Winners Announcement Date |
1 | 15 | 21st April 2023 |
2 | 16 | 28th April 2023 |
3 | 17 | 5th May 2023 |
4 | 18 | 12th May 2023 |
5 | 19 | 19th May 2023 |
6 | 20 | 26th May 2023 |
7 | 21 | 2nd June 2023 |
8 | 22 | 9th June 2023 |
9 | 23 | 16th June 2023 |
10 | 24 | 23rd June 2023 |
11 | 25 | 30th June 2023 |
12 | 26 | 7th July 2023 |
Winners will be invited to attend a Prize Giving Ceremony in CelcomDigi (Tower/Hub/Stores).
11. How long does it take for the delivery process?
Delivery Area | Estimated Delivery Period |
Peninsular Malaysia | Within 3 working days |
East Malaysia | Within 5 to 7 working days* |
*This is an estimated delivery lead time and is subject to change
12. Is there a delivery fee?
NO, CelcomDigi will deliver to the winner’s location.
13. Can I request for the Prize to be sent to any Celcom or Digi store and do instore pick-up?
YES, sure. Logistics from CelcomDigi store onwards will be at your own arrangement.
14. Where can I enquire about the delivery status?
You can contact retail@celcomdigi.com.
15. Will the delivery include TV installation?
Installation would not be part of the Prize arrangement.
16. Who can I contact for TV service and enquiries?
You may call Samsung’s Customer Service at 1-800-88-9999 (Monday to Sunday 24 hours) or email to my_shop@samsung.com for service and warranty.
17. How about the warranty?
For any warranty claims or defects relating to the devices, Winner is advised to liaise with Samsung Customer Service at 1-800-88-9999 (Monday to Sunday 24 hours) or email to my_shop@samsung.com.