1. Tell me about the promotion, what is it?
Stand a chance to win 75” Samsung Smart TV EVERY WEEK from 7th April – 30th June 2023. Subscribe to any CelcomDigi Postpaid OR CelcomDigi Fibre RM60 plan & above to win a 75” Samsung Smart TV Neo QLED.
2. What is the eligibility to join the promotion and WIN a 75” Smart TV?
The customer must belong to any of the following criteria:
- New customers
- MNP customers
- Prepaid to Postpaid registration
For clarity purposes,
- MNP Customers must successfully port-in to Celcom or Digi
- Fibre Customers must successfully activated and installed
- MNP is not applicable for:
- Celcom & Celcom MVNO to Digi
- Digi & Digi MVNO to Celcom
3. What are the eligible plans to join "SWITCH & WIN TV!"?
The potential winners must subscribe to any of the following to obtain ticket for the lucky draw:
Retail / Consumer
4. Is this a limited-time promotion?
Yes, this is a limited-time promotion. This promotion starts on 7th April – 30th June 2023. So, hurry up!
5. Can I enjoy this campaign through other channels?
This promotion is available through 534 branded stores only, available nationwide.
6. Can I win if I sign up for a stand-alone Fibre plan?
YES, you are eligible to participate if you sign up Fibre plan worth RM60 and above.
7. If I register my interest in Fibre plan earlier, but my Fibre plan is activated only after 7th April 2023, am I entitled for this Lucky Draw?
YES, any Fibre activation during the campaign period from 7th April – 30th June 2023, will be entitled for this draw.
8. If I register my interest in Fibre plan during campaign period, but the Fibre plan is activated only after 30th June 2023, am I entitled for this Lucky Draw?
NO, only Fibre activation during the campaign period from 7th April – 30th June 2023, will be entitled for this draw.
9. If I port-in Family Lines of Principal with 2 Supplementary from Telco A, how many tix of chance will I be getting?
The number of tix will be determined by successful sign up and the plan value activated. If all the 3 lines activated with plan value worth RM60 and above, 3 tix will be assigned.
10. When will the winners be announced?
Winners announcement will be published at Celcom & Digi respective website and social media. Winners announcement schedule as per below:
Winners Announcement Date
21st April 2023
28th April 2023
5th May 2023
12th May 2023
19th May 2023
26th May 2023
2nd June 2023
9th June 2023
16th June 2023
23rd June 2023
30th June 2023
7th July 2023
Winners will be invited to attend a Prize Giving Ceremony in (Tower/Hub/Stores).
11. How long does it take for the delivery process?
Estimated Delivery Period
Within 3 working days
Within 5 to 7 working days*
*This is an estimated delivery lead time and is subject to change
12. Is there a delivery fee?
13. Can I request for the Prize to be sent to any Celcom or Digi store and do instore pick-up?
YES, sure. Logistics from CelcomDigi store onwards will be at your own arrangement.
14. Where can I enquire about the delivery status?
You can contact email@example.com.
15. Will the delivery include TV installation?
Installation would not be part of the Prize arrangement.
16. Who can I contact for TV service and enquiries?
You may call Samsung’s Customer Service at 1-800-88-9999 (Monday to Sunday 24 hours) or email to firstname.lastname@example.org for service and warranty.
17. How about the warranty?
For any warranty claims or defects relating to the devices, Winner is advised to liaise with Samsung Customer Service at 1-800-88-9999 (Monday to Sunday 24 hours) or email to email@example.com.