Dear customers,
Please be informed that short message service (SMS) from local/international mobile number which contain URL links will be blocked.
This is in accordance with the directive issued by Malaysian Communications and Multimedia (MCMC) to block all SMS that contains URL link as an initiative to reduce online scam.
Frequently Asked Question
1. What is the reason for the SMS blocking that has been implemented?
The Malaysia Communication and Multimedia Commission (MCMC) has instructed telcos to block the sending and receiving of SMS with URL links to prevent users from being victimized by online scams. This directive applies to both local and international mobile numbers and will take effect on 2 May 2023 for person-to-person SMS.
2. I am a RedONE/Yoodo subscriber, will this affect me?
Yes, blocking of URL in SMS will also occur on RedONE/Yoodo subscribers.
3. Does the blocking of SMS containing URLs apply when I am abroad or roaming?
Yes, the blocking of SMS containing URLs will take effect even when you are abroad or roaming.
4. Will I be charged for a failed SMS with a link that was blocked?
No, you will not be charged for any SMS that is blocked.
5. If I am a business user and send SMS to my users via Enterprise SMS, what will happen to those messages?
The blocking of URLs in SMS is being implemented in phases. The current phase is only applicable to person-to-person SMS. This means that URLs in SMS sent by businesses via short codes, are still available until further notice. More details will be communicated in due time.
6. How do I log a report on an SMS content URL (from a scammer) that was not blocked?
If you encounter an SMS containing a URL from a scammer that was not blocked despite the SMS blocking directive, you can submit a report at https://www.celcom.com.my/support/report-scam or https://store.digi.com.my/support/report-a-scam respectively.