Not a Postpaid subscriber? Click here for Digi Prepaid 5G Booster.



Frequently Asked Questions


1. What is 5G Booster? 
Digi is offering 2 types of 5G Boosters starting 1st June 2023.
  • 5G Booster to speed up your base Internet
  • For customer who requires more quota, we are also offering 5G Booster Add-On that comes with additional Internet Quota


2. Can I use the 5G Booster quota in 4G and 5G coverage areas?
Yes, the allocated data quota is usable in 4G and 5G coverage areas.

3. When my 5G booster quota depletes, can I utilize the existing Internet quota on 5G coverage areas?
Yes, as long as your 5G Booster is still active you will continue to have access to 5G services. All quotas you currently have will be accessible on both 4G and 5G, depending on the coverage area that you are in. For example, if your Postpaid Plan has 4GB data per month, you’ll have 4GB of data to use at the maximum speed possible at the time, whether it’s 4G or 5G.

4. How do I know if my plan is eligible for 5G Boosters?

Starting from 24 Aug 2023, following 5G Boosters will be available:


No.
5G Booster Offer
Price
Eligible Plans 
1
5G Booster
FREE
Digi Postpaid 90 2021
Digi Postpaid 90 DS 2021
Digi Postpaid 120 2021
Digi Postpaid 120 DS 2021
Digi Postpaid 150 2021
Digi Postpaid 150 DS 2021
Digi Postpaid 200 2022
Digi Postpaid 200 DS 2022
Digi Postpaid Family 45 Unlimited
2
5G Booster + 90GB*
RM10
Digi Postpaid 90 2021
Digi Postpaid 90 DS 2021
Digi Postpaid 120 2021
Digi Postpaid 120 DS 2021
Digi Postpaid 150 2021
Digi Postpaid 150 DS 2021
Digi Postpaid 200 2022
Digi Postpaid 200 DS 2022
Digi Postpaid Family 45 Unlimited
3
5G Booster
RM10
Digi Postpaid 40 2021
Digi Postpaid 50 2022
Digi Postpaid 60 2021
Digi Postpaid 60 DS 2021
Digi Postpaid 70 2022
Digi Postpaid 80 2022
Digi Postpaid Family 20 2021
Digi Postpaid Family 30 2021
Digi Postpaid Family 45 2021
Digi Postpaid Family 45 DS 2021
4
5G Booster + 60GB*
RM10
Digi Postpaid 60 2021
Digi Postpaid 60 DS 2021
Digi Postpaid 70 2022
Digi Postpaid 80 2022
55G Booster + 30GB**RM20

Digi Postpaid 40 2021 

Digi Postpaid 50 2022 

Digi Postpaid Family 20 2021

Digi Postpaid Family 30 2021 

Digi Postpaid Family 45 2021 

Digi Postpaid Family 45 DS 2021

* Promo period 24 Aug 2023 - 2 Oct 2023

** Introductory Offer 50% More 5G Booster Quota ending 2 Oct 2023

Note: Table above updated on 24 Aug 2023. 


5. How to activate 5G Booster?
You can activate the 5G Booster via MyDigi App. Kindly refer here for the step-by-step guide.

6. How long do I need to wait to start using my 5G Booster?
You will receive an SMS upon successful subscription, you can start to enjoy the 5G Booster immediately thereafter.

7. Do I need to re-subscribe the 5G Booster the following month? 
The 5G Booster will be automatically renewed for you on the following month according to your bill cycle. You will receive an SMS notification upon successful auto-renewal.

8. Can I share my 5G Booster Quota with my family?
5G Booster Quota is not shareable with the other supplementary lines.
 
9. I’m not sure if I’ve signed up to 5G Booster. How do I check if I’ve subscribed?
You can check your subscription on MyDigi App. You may check for any active 5G Boosters under the “Usage” tab.

10. I’ve subscribed to 5G Booster + 20GB / 60GB / 90GB. How can check my usage? 
You can check your usage on “Usage” Tab on MyDigi App.

11. Can I stop the auto-renewal after subscription? 
You can stop the auto-renewal on our MyDigi App.

Step 1: Go the MyDigi App and open the sub-menu.
Step 2: Go to “Settings” and click “My Subscription.
Step 3: Toggle the 5G Booster off.
Step 4: Confirm the deactivation.
 

12. The Postpaid plan I’m currently in is not listed in the above eligible plans for the 5G Booster, can I still subscribe to 5G Booster? 
We encourage you to change your current Postpaid Plan to the plans listed in the table above to be eligible to subscribe to 5G Booster and enjoy 5G experience.

13. I’m on 5G Booster and at the same time I subscribed to an unlimited YouTube Add-On (3Mbps), can I get the unlimited YouTube Add-On at 5G Speed?
If your Add-On quota is on a speed cap, the speed cap will continue to apply.
 
14. I’m on Digi Postpaid 40 and subscribed the 5G Booster middle of my bill cycle, will I be charge the full RM10 for the 5G Booster?
Yes. You will be charged the full RM10 for the 5G Booster.


15. I’m currently on Digi Postpaid 40 and I've subscribed to 5G Booster + 30GB** under the 5G Booster Introductory Offer, what will happen when the promo ended? 

The 50% More 5G Booster Quota under 5G Booster Introductory Offer will end on 2nd October 2023. Hence the 5G Booster + 30GB** will be reverted back to 20GB starting 3rd October 2023.



For more information about Digi 5G, visit our General 5G FAQs here.