Frequently Asked Questions


1. What is the duration of the campaign?
The Campaign duration is from 1st August 2023 until 2nd October 2023.


2. What is the offering for this Campaign?

Pass

Price

Validity

Internet Quota

Auto-Renewal / Recurring

Video Pass

RM6

3 Days

660GB*

(High-Speed)

No

*Only applicable to stream selected applications: Netflix, YouTube, and Viu.

 

3. How do I subscribe to this Video Pass?

You can subscribe via channels below:

Prepaid 

Login to MyDigi mobile application or 

MyDigi web (Digi Store Online)

  1. Select ‘Buy Add-Ons’  
  2. Select ‘On Demand’
  3. Select ‘ Malaysiaku Video Pass’ to complete purchase transaction  

UMB

  1. Dial *128#
  2. On-Demand / Short Internet Pass / Internet Cili Padi (One Time)
  3. RM6 for Video Pass 660GB (3 days)

 

Postpaid

Login to MyDigi mobile application or 

MyDigi web (Digi Store Online)

  1. Select ‘Buy Add-Ons’  
  2. Select ‘Booster’
  3. Select ‘Malaysiaku Video Pass’ to complete purchase transaction


Eligible Plans for Prepaid Voice Subscribers: 

  • Digi prepaid NEXT
  • Digi PREPAID NEXT
  • Digi Prepaid NEXT
  • Raja kombo
  • Raja Kombo
  • Digi Prepaid Best 2017
  • DiGi Best Prepaid v4
  • DiGi Easy Prepaid v3
  • Digi Prepaid LiVE

 

Eligible Plans for Postpaid Voice Subscribers: 

  • Digi Postpaid 100 Infinite
  • Digi Postpaid 108 Device
  • Digi Postpaid 110
  • Digi Postpaid 110 DL
  • Digi Postpaid 120
  • Digi Postpaid 120 2021
  • Digi Postpaid 120 DS
  • Digi Postpaid 120 DS 2021
  • Digi Postpaid 120 DS Family
  • Digi Postpaid 120 DS New
  • Digi Postpaid 120 Family
  • Digi Postpaid 138 Device
  • Digi Postpaid 148
  • Digi Postpaid 148V
  • Digi Postpaid 150 2021
  • Digi Postpaid 150 DS 2021
  • Digi Postpaid 150 Family
  • Digi Postpaid 160
  • Digi Postpaid 160 DS
  • Digi Postpaid 160 DS Family
  • Digi Postpaid 160 DS New
  • Digi Postpaid 160 Family
  • Digi Postpaid 190
  • Digi Postpaid 190 DS
  • Digi Postpaid 190 DS Family
  • Digi Postpaid 190 DS New
  • Digi Postpaid 190 Family
  • Digi Postpaid 198V Device
  • Digi Postpaid 238
  • Digi Postpaid 238V
  • Digi Postpaid 250 Family
  • Digi Postpaid 28
  • Digi Postpaid 288
  • Digi Postpaid 288 Family
  • Digi Postpaid 28V
  • Digi Postpaid 38
  • Digi Postpaid 40 2021
  • Digi Postpaid 48
  • Digi Postpaid 48 Promo
  • Digi Postpaid 48 SAC
  • Digi Postpaid 48V
  • Digi Postpaid 50
  • Digi Postpaid 50 New
  • Digi Postpaid 55

 

  • Digi Postpaid 55 Infinite
  • Digi Postpaid 58
  • Digi Postpaid 58 Bonus
  • Digi Postpaid 60 2021
  • Digi Postpaid 60 DS 2021
  • Digi Postpaid 60S DS 2021
  • Digi Postpaid 68
  • Digi Postpaid 68V
  • Digi Postpaid 70 DS
  • Digi Postpaid 70 Family
  • Digi Postpaid 70 SAC
  • Digi Postpaid 75 Infinite
  • Digi Postpaid 78 Device
  • Digi Postpaid 78V
  • Digi Postpaid 80
  • Digi Postpaid 80 All Day
  • Digi Postpaid 80 DS
  • Digi Postpaid 80 DS New
  • Digi Postpaid 80 Family
  • Digi Postpaid 80 Infinite
  • Digi Postpaid 90
  • Digi Postpaid 90 (15GB)
  • Digi Postpaid 90 2021
  • Digi Postpaid 90 DS
  • Digi Postpaid 90 DS 2021
  • Digi Postpaid 90 Family
  • Digi Postpaid 98
  • Digi Postpaid 98 SAC
  • Digi Postpaid 98V
  • Digi Postpaid Amb 38
  • Digi Postpaid Amb 68
  • Digi Postpaid Amb 98
  • Digi Postpaid Basic 35 HS
  • Digi Postpaid Basic 35 UL
  • Digi Postpaid Basic 45 HS
  • Digi Postpaid Basic 55 UL
  • Digi Postpaid Family
  • Digi Postpaid Family 20 2021
  • Digi Postpaid Family 28
  • Digi Postpaid Family 30 2021
  • Digi Postpaid Family 45 2021
  • Digi Postpaid Family 45 DS 2021
  • Digi Postpaid Family 45 Unlimited
  • DP Basic SAC subscribers.

 

4. How do I track my Video Pass?
You can track and manage your account via the MyDigi app or dial *128#.

 

5. Can I do multiple subscription for this Video Pass?
Yes, multiple subscription is allowed for this Video Pass.

 

6. What do I need to know about the Internet Quota?

  1. The 660GB Internet is high-speed Internet.
  2. Upon full utilization of the 660GB High-Speed Internet, any subsequent usage will be deducted as per normal use of Mobile Internet, Basic Internet, or pay-per-use.

 

7. Am I able to do tethering / hotspot to another device(s) or desktop?
No. Tethering / hotspot is not allowed for this Video Pass. 

 

8. How do I know if my purchase of this Video Pass is successful?

You will receive an SMS upon successful purchase.

 

9. Which quota that will be utilized first? The 660GB Internet add-on or the existing Internet plan?

The 660GB Internet add-on will be utilized first once the subscription is successfully activated.

 

10. What happens to unused Internet quota?

Any unused Internet quota will be forfeited upon expiry.

 

11. Is auto renewal available for this Video Pass?

No. This is a one-time purchase add-on.

 

12. Can I resubscribe my Video Pass within an active subscription or upon expiry?

Yes, you can resubscribe the passes.

 

13. Can I use this add-on quota while roaming?

No. It is only applicable for domestic use only (within Malaysia). Internet usage while roaming is chargeable on top of your monthly commitment at roaming charges.

 

14. When exactly does my Malaysiaku Video Pass expires?
The Video Pass subscription will be valid until 11:59 P.M. on the 3rd day prior to the successful subscription.  

 

15. I am not a Digi user. Can I purchase this add-on?

You must be registered as a Digi customer to subscribe to this add-on.