Digi Help Centre | FAQ, Guides & How-Tos for Postpaid, Prepaid, Broadband & Devices

What happens if I already have fibre from another provider installed at home? Print

Modified on: Tue, 15 Aug, 2023 at 11:15 AM

Step 1: Get a WhatsApp message from us regarding your CelcomDigi fibre registration. You will need to provide the requested PDF/photo of your existing fibre bill/utility bill and your Google Maps location.

Step 2: Get a Transfer Request (TR) ID from us.

Step 3: Visit your existing service provider within 10 days. Remember to bring your IC along with you. Ask them to approve your TR on the same day.

Step 4: We will inform you once it is approved.

Step 5: Make an installation appointment. You will not experience any service disruption if the installation is done within 10 days from the day your TR is approved.

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