Help Centre

Rejection Reason

Next Steps

You/your supplementary line(s) did not reply to the port-out confirmation SMS sent from your current service provider. 

For first-time rejection, your request will be automatically resubmitted. You will receive another port-out SMS confirmation. Kindly reply as instructed in the SMS within the specified deadline. You may also resubmit your port-in request here or call us at 016-2211800.

You have outstanding/overdue bills or exceeded your credit limit with your current service provider.

Please pay any outstanding amount with your current service provider, then resubmit your request here or call us at 016-2211800.

You currently have an on-going contract obligation with your current service provider.                                                                                                          

Please contact your current service provider to cancel your contract and settle any penalty fees (if any), then resubmit your request here or call us at 016-2211800. Alternatively, you can wait until your contract has expired, then resubmit your request here or at your nearest Digi store. 

Your identification details are incorrect/incomplete (i.e.: Name, NRIC/Passport Number, Mobile Number, Police/Army ID etc).

Walk into your nearest Digi Store to correct your information. If you submitted your port-in request online, you can resubmit your request here with the correct details. 

Your current line/supplementary line(s) are no longer active.

Please contact your current service provider to reactivate your line, then resubmit your request here or call us at 016-2211800.

You keyed in numbers from different mobile service providers within one submission.

Walk into your nearest Digi Store to correct your information. If you submitted your port-in request online, you can resubmit your request here with the correct details.

You did not port-in all of your supplementary lines. 

Walk into your nearest Digi store and port-in all your supplementary lines. If you submitted your port-in request online, you must request a refund here proceeding to submit a new port-in request with all your supplementary lines.

Your current line is not a principal line.

Please convert your line to a principal line at your current service provider, then resubmit your request here or call us at 016-2211800.