Launch date

29th September 2023, 12:01am


Frequently Asked Question


1. Who is eligible to purchase the iPhone 15 series? 

  • Malaysians citizens with MyKad only (MyTentera IDs and foreigners are not eligible) 
    • Existing Digi subscribers:  
    • Change of plan 
    • Prepaid-to-Postpaid 

  • Non-Digi subscribers:  
    • Port-in from other telcos 
    • New line registration 


2.  Where can I purchase iPhone 15 series? 

The Apple iPhone 15 series is now available on Digi Store Online and at the nearest Digi Stores and Digi Store Express. 

 

3. What is the 5G Booster about? 

With just an additional RM10, you will be able to enjoy an additional of 90GB Internet with 5G, for the duration of your contract. For more info on 5G Booster, please refer to Digi Postpaid 5G Booster

 

4. When will the delivery start? 

Delivery of the iPhone 15 series will start on 29 September onwards.  

Due to high volume, delivery for some models will take up to 3-4 weeks. 


Note: The date of delivery may vary due to carrier shipping practices, delivery locations, method of delivery and items ordered.


5. Is self pick up available for the iPhone 15 series? 

Yes, you may select the pick-up location upon check-out during your order. 

 

 

6. What do I do if I have an existing device contract? 

You are required to terminate your existing contract before you can sign up for the iPhone 15. You may perform the termination via Digi Store Online or visit the nearest Digi Store. Once you are no longer contracted, you may proceed to sign-up for the iPhone 15. 

 

Note: Penalty charges may apply for contract termination. 


 

7.  Can I trade in my old device for a new iPhone 15? 

From now till 31 December 2023, you may upgrade to the latest iPhone 15 and trade in your preloved device to get extra RM100 trade-in value.  Key in the promo code in Instacash to enjoy the bonus. 

Eligible trade-in models: 

  • iPhone 11 series 
  • iPhone 12 series 
  • iPhone 13 series 
  • iPhone 14 series 


Note:
The additional RM100 trade-in value is only applicable for trade-in devices worth RM1000 and above. 
Trade-in is only available in Peninsular Malaysia 
For more info on Trade-in Program, please refer to: Trade-In of Devices 


8. Can I cancel my order once payment has been made? 


Activation for devices contract is immediate and upon payment being successful. 

Any devices purchased via Digi Online Store, Digi Stores and Digi Stores Express cannot be cancelled and are non–refundable. You shall be charged accordingly for the device purchased once payment for the device contract is successful.