3G Network Shutdown

What is 3G and 4G? What is the difference?
3G is the third generation of wireless telecommunication technology that uses a network of phone towers to pass signals over long distances. 4G, as the fou...
Wed, 25 Aug, 2021 at 12:59 PM
What is the 3G sunset?
As part of JENDELA, the national digital infrastructure plan, the 3G network is set to be shut down gradually nationwide to allow the transition to a future...
Fri, 3 Sep, 2021 at 9:36 AM
Why is 3G sunsetting/ shutting down/ powering off/ retiring?
Shutting down the 3G network is part of an initiative that all Malaysian telcos are working towards under JENDELA, to cater for rising demand for better qua...
Fri, 3 Sep, 2021 at 9:36 AM
What are the benefits of 3G shutting down for the public?
Shutting down the 3G network will allow telcos to re-farm the spectrum from 3G to 4G, which can boost 4G network speed, as the country’s JENDELA aspiration ...
Fri, 3 Sep, 2021 at 9:36 AM
When will the 3G shutdown take place?
All Telecom operators will gradually shut down its 3G network in phases throughout 2021, with the aim of achieving full shut down by 31 December 2021.
Wed, 25 Aug, 2021 at 1:01 PM
Which locations will be affected?
3G networks will be gradually shut down across the whole nation by 31 December 2021. Customers will be given early notice to allow time for preparation to m...
Wed, 25 Aug, 2021 at 1:01 PM
Why are we retiring 3G before 2G?
3G data users have declined significantly due to the smartphone migration to 4G, while a number of M2M and IoT devices such as security and health equipment...
Fri, 3 Sep, 2021 at 9:37 AM
Will 2G be shut down as well?
There are no current plans to shut down 2G as it is still able to support Digi users and M2M devices.
Wed, 25 Aug, 2021 at 1:02 PM
How will the 3G shutdown affect me?
Once the 3G network is shut down, carriers will stop supporting the devices that are only 3G-compatible. If you are using such a device, it means those devi...
Wed, 25 Aug, 2021 at 1:03 PM
Will I experience any service interruption?
Customers who are connected to 4G and 4G LTE will not experience any connectivity disruptions during the migration process.
Wed, 25 Aug, 2021 at 1:20 PM