Frequently Asked Questions

Digi Fibre Supported Routers and Settings
All Digi Fibre plan comes with a Zyxel EX3300-T0 router, and it comes with a 1-year warranty. Digi Fibre also supports these routers below if you preferre...
Fri, 22 Oct, 2021 at 6:24 PM
Digi Fibre Subscribers’ Contract, Early Termination, and Penalty
All Digi Fibre plans comes with a 24-months contract. Termination of Digi Fibre plans are required to be done at Digi Stores. Kindly check the working ...
Mon, 18 Oct, 2021 at 12:55 PM
All I Need to Know before Signing Up to Digi Fibre
Digi Fibre is an unlimited and ultra-fast fibre plan that provides stable, reliable, and seamless connectivity for you and your family at home. The plans a...
Tue, 19 Oct, 2021 at 9:07 PM
Switching to Digi Fibre Plans
If you are an existing Unifi/ Maxis/ Celcom customer, you are required to undergo a transfer request process. Here’s a step-by-step guide for your transfer...
Mon, 18 Oct, 2021 at 12:55 PM
Change of Digi Fibre Plans
Plan Upgrade  Upgrade of Digi Fibre plan is allowed. Contract will be carried forward to the new plan for upgrade within Digi Fibre plan. Upgrade from l...
Mon, 18 Oct, 2021 at 12:56 PM
Digi Fibre Plan Rebates
Digi Postpaid Bill Rebate with Digi Fibre  Exclusive to Digi Postpaid Customers! Customer who has an existing postpaid plan or sign up to a postpaid pla...
Wed, 1 Dec, 2021 at 12:21 PM
Digi Fibre Subscribers’ Credit Limit
Each Digi Fibre plan has a credit limit. Refer table below for your reference:  Digi Fibre plans  Credit Limit (RM)  Digi Fibre 90...
Fri, 22 Oct, 2021 at 6:17 PM
Relocation
Relocation of Digi Fibre plan is allowed, and it is subject to coverage area. Your plans will be re-contracted for 24 months. Customer will need to walk-in...
Mon, 18 Oct, 2021 at 10:44 AM
Self-Troubleshooting
You can perform a speed test of your Digi Fibre connection by following the steps below: Step 1: Restart your router, modem, and computer / laptop. W...
Mon, 18 Oct, 2021 at 12:56 PM