Notices

Celcom & Digi Merger: Frequently Asked Questions
   We are now ONE!  Celcom and Digi have merged with the aim of bringing you the best of both networks, products and services, customer experience...
Thu, 12 Jan, 2023 at 3:17 PM
Intermittent Voice and Data Services due to Floods in Eastern Region
Dear Customers,   Some of our network sites in Kemaman, Hulu Terengganu & Besut have been affected by the recent floods. Access to these sites is rest...
Wed, 21 Dec, 2022 at 3:15 PM
Intermittent Issue on Payments Made via Mastercard
Intermittent failure on bill payment and transactions made via Mastercard Dear Digi Customer,  Kindly be informed that bill payments, reloads an...
Wed, 30 Nov, 2022 at 7:38 PM
Digi Official Mobile Short Codes
All in One Place; we have listed out all the top UMB / Short Codes right here to make managing your accounts easier. Please click here for BM version.  ...
Tue, 10 Jan, 2023 at 11:42 AM
Legacy Plans Upgrade
1. Why is my current rate plan being upgraded to Raja Kombo/NEXT rate plan? As our valued customer, you have been selected to upgrade to our latest rate pl...
Mon, 12 Sep, 2022 at 8:51 AM
Raja Kombo Force Migration
Frequently Asked Questions 1. Why is my current internet plan upgraded to Raja Kombo 17 or Raja Kombo 30? Your current plan will no longer be available...
Tue, 6 Sep, 2022 at 3:52 PM
Post-Extraordinary General Meeting for the proposed merger of Digi.com Berhad and Celcom Axiata Berhad
All Digi subscribers will continue to enjoy the same services and experiences with us. There will be no changes due to the outcome of the EGM. More informat...
Fri, 18 Nov, 2022 at 4:50 PM
Direktori Kod UMB Digi
Ini adalah senarai kod UMB untuk anda agar dapat mengakses akaun anda dengan lebih senang dan pantas: Bagi Pelanggan Prepaid,   Pilihan 1 Pil...
Fri, 10 Dec, 2021 at 8:50 PM
Digi Guideline for Complaint Management
Where can Digi customers lodge complaints? Digi Customers can lodge complaints via the following channels: Enquiry form Digi Customer Helpline at 016...
Tue, 10 Jan, 2023 at 11:46 AM
Updates on legacy Digi Postpaid Plans
1. Why is my current Postpaid plan being converted to a new Digi Postpaid plan?   As Digi’s valued customer, you have been selected for upgrade to ...
Tue, 18 Oct, 2022 at 12:02 PM
Official Sender Codes/ Names for Digi SMS
Are you receiving SMSes for Discounts, Offers or Surveys, but unsure if it is really from Digi? We heard you and have revised our Sender Codes/ Names, to m...
Wed, 13 Apr, 2022 at 11:45 AM
MyDigi: Deduction from Monetary Freebies is Currently Unavailable
Dear Digi subscribers,  Kindly be informed that deductions from your monetary freebies for Box of Surprise purchases via the MyDigi App might be unavail...
Tue, 20 Sep, 2022 at 9:53 AM
Acceptance of 15 and 16-digit Prepaid Reload PINs starting 1 June 2022
Untuk versi Bahasa Malaysia, sila skrol ke bawah Dear Customers,   Effective 1 June 2022 and onwards, Digi Prepaid will accept PIN reload/ top-up in...
Wed, 1 Jun, 2022 at 4:15 PM
Chargeable Services
Untuk versi Bahasa Malaysia, sila skrol ke bawah Please be informed that charges apply for the of assistance from our Consultants for selected services ...
Sat, 29 Jan, 2022 at 7:15 PM
Updates on Digi Prepaid plans starting May 2022
Dear valued customers,    Thank you for staying with Digi!   For Digi to better provide subscribers with the best value, we are reviewing and consol...
Fri, 14 Oct, 2022 at 10:53 AM
Incorrect shareable quota display for Digi Postpaid principal lines
Dear Digi subscribers,  Digi Postpaid principal lines may encounter an incorrect display of shareable internet quota on MyDigi App and MyDigi web, where...
Mon, 19 Sep, 2022 at 10:53 AM
Discontinuation of Digi Budget *111# service starting on 15 April 2022
Effective 15 April 2022, Digi Budget *111# roaming service will no longer be available. You can instead choose other roaming services from a wide range of R...
Tue, 10 Jan, 2023 at 3:42 PM
Prepaid Broadband Migration Exercise
1. Why has my current Prepaid Broadband plan been upgraded to Prepaid Digi Home Broadband?  Your current prepaid mobile broadband plan will be discontinued...
Mon, 8 Aug, 2022 at 10:06 AM
Discontinuation of Digi Prepaid Abadi starting on 18 March 2022
Effective 18 March 2022, Digi Prepaid Abadi will no longer be available. Customers who have subscribed to Digi Prepaid Abadi will no longer enjoy the servic...
Tue, 10 Jan, 2023 at 3:46 PM
Digi Prepaid Data Plan
1. Why is my current data plan being converted to newer data plans? As our valued customer, you have been selected to convert to our exclusive data plan th...
Tue, 25 Oct, 2022 at 11:53 AM
Special Rates for Voice Calls made to Selected Numbers
Please be informed that special rates will apply on voice calls made to selected numbers. Kindly refer to the table below. Premium Numbers:   Peak...
Tue, 22 Nov, 2022 at 4:18 PM
Unavailability of Direct Operator Billing Product starting on 18 February 2022
Effective 18 February 2022, Digi Direct Operator Billing will no longer support these Related Products via the Google Play Store. 鑽石 (天堂W),  (주)엔씨소프트),  ...
Thu, 17 Mar, 2022 at 3:39 PM
Digi Store Online (DSO) eKYC Validation Process
1. Where can I download MyDigi App? MyDigi App is available in Google Play and Apple App Store.   2. Which MyDigi App version should I have? MyDigi A...
Fri, 14 Oct, 2022 at 9:03 AM
Minimum Requirement to Download MyDigi App
Effective 21 January 2022, the minimum requirements to install the latest MyDigi App is as follows:   Android Devices: Android 5 iPhone Device: iOS 1...
Tue, 10 Jan, 2023 at 3:51 PM
MyDigi App is Not Accessible via Modified Devices - Jailbreak/ Rooted/ USB Debugging
We have recently upgraded our security features of MyDigi to ensure a secure platform for every user to provide a safe and secured experience. As such, the ...
Fri, 1 Apr, 2022 at 10:35 AM
One-Time Fees for Digi Postpaid plan and Postpaid Mobile Broadband plan registration
There will be one-time fees to the subscribers for new line and port-in registrations which will be charged into the subscriber’s first bill as below: Fee...
Thu, 13 Oct, 2022 at 5:55 PM
Digi Prepaid Plan features starting October 2022
Dear Digi subscribers,  Please be informed that the below Prepaid plan features will no longer be available following the below effective dates.  Frie...
Tue, 3 Jan, 2023 at 3:58 PM