Commonly Asked Questions

Check and Download your Digi Postpaid Itemised Bill Statements
In addition to the ability to View / Download your Digi Postpaid Monthly Bills and Annual Bill Statements, you can now request for a copy of your Itemised U...
Mon, 17 Jan, 2022 at 12:36 PM
How to reactivate my terminated line?
Postpaid  Digi Postpaid Lines will be terminated if there is an outstanding payment of 3 consecutive months.  To reactivate the terminated Postpaid ...
Fri, 19 Aug, 2022 at 4:15 PM
How do I check my postpaid contract status?
If you’re a Postpaid user, including Broadband and Fibre, you can perform a self-serve check on your device contract period. Just go to Settings > My Dev...
Tue, 7 Jun, 2022 at 11:14 AM
How do I upgrade / downgrade my postpaid plan?
If you're thinking of changing your plan, explore the different plans we have at 1. Log into MyDigi Web on your...
Wed, 20 Oct, 2021 at 7:05 AM
How do I opt-out from receiving Promotional Messages (not related to my subscription) via SMS or email?
1. All Digi customers have the right to withdraw their consent for direct marketing purposes (“opt-out”). 2. Go to MyDigi App or MyDigi Web to se...
Wed, 26 Jan, 2022 at 6:55 PM
My bill for this month was higher than usual! How do I understand my bill?
1. Firstly, download and check your bill using the MyDigi App. 2. Your bill details will be available on a monthly basis, following a full month's ...
Wed, 20 Oct, 2021 at 7:30 AM
I paid more than I was suppose to! What should I do?
1. For any overpayment done, it will only be reflected in the following month's bill. As long as you have paid into the correct account number or mobil...
Wed, 20 Oct, 2021 at 7:34 AM
How to pay bills for yourself, your family, and friends on the Digi Website?
To help you stay connected to what matters most, the Digi Website is made available for you to pay your own Bills, your Family’s and Friend’s Bills while yo...
Fri, 10 Dec, 2021 at 8:48 PM
What is Box of Surprise?
1. Who is eligible for the Box Of Surprise offer? This Internet offer is applicable to all Digi Prepaid Mobile subscribers, except for Broadband. However, ...
Mon, 25 Jul, 2022 at 12:16 PM
How to change my billing address?
Here are the steps to change your billing address: 1. Log in to MyDigi on  2. Go to Profile > Saved Addresses > Edit
Mon, 25 Jul, 2022 at 3:01 PM