Commonly Asked Questions

Switch to Digi
Why Switch to Digi? 1. You still get to keep your Current Existing Mobile Number, from any Mobile Service Provider. 2. You will get a Free SIM with Fre...
Wed, 17 Nov, 2021 at 12:22 PM
Easy Payment Plan (EPP)
Easy Payment Plans (EPP) allows you to make a transaction with your credit card and then repay the amount in installments over a period of time. With no add...
Fri, 19 Nov, 2021 at 10:56 AM
How do I upgrade / downgrade my postpaid plan?
If you're thinking of changing your plan, explore the different plans we have at https://www.digi.com.my/postpaid 1. Log into MyDigi Web on your...
Wed, 20 Oct, 2021 at 7:05 AM
My bill for this month was higher than usual! How do I understand my bill?
1. Firstly, download and check your bill using the MyDigi App. 2. Your bill details will be available on a monthly basis, following a full month's ...
Wed, 20 Oct, 2021 at 7:30 AM
I paid more than I was suppose to! What should I do?
1. For any overpayment done, it will only be reflected in the following month's bill. As long as you have paid into the correct account number or mobil...
Wed, 20 Oct, 2021 at 7:34 AM
How do I check my postpaid contract status?
You will need to contact us for further information, where we will be able to provide the following details:  1. Expiry date of your contract  2. Pe...
Wed, 20 Oct, 2021 at 7:37 AM
How do I reactivate my previously terminated Prepaid line?
1. Most Digi prepaid lines will be terminated if there is no reload activity done for more than 75 days.  2. For reactivating your line, you will nee...
Wed, 17 Nov, 2021 at 12:30 PM