Frequently Asked Questions

Self-registration and activation of new SIM card via web or MyDigi app
1. What is Self-Registration? Self-registration allows customers to perform end-to-end registration of SIM cards from validation to activation stage. This ...
Mon, 25 Jul, 2022 at 10:35 AM
SIM Not Working/ Received the Wrong SIM
1. I’ve received the wrong SIM (wrong serial number), what do I do? You can walk-in to any Digi Store to replace the wrong SIM with a new SIM card. Or, cal...
Wed, 17 Aug, 2022 at 10:46 AM
Tracking, Delivery and Receiving Orders
1. How can I track my order status? You can track your order status by logging in to your MyDigi Account. 2. Can I register for an account even if I...
Fri, 22 Jul, 2022 at 4:25 PM
Switch to Digi (Port-In) Failure
Your Switch to Digi (Port-In) request might not be successful due to some common reasons: You did not reply and accept the network switching confirmation ...
Fri, 9 Sep, 2022 at 3:45 PM
How to Activate Your New SIM
Click here for English Click here for BM Click here for Mandarin If You're Porting-In from Other Telcos Before you insert your new SIM, ensur...
Fri, 9 Sep, 2022 at 4:10 PM
Easy Payment Plan (EPP)
Easy Payment Plans (EPP) allows you to make a transaction with your credit card and then repay the amount in installments over a period of time. With no add...
Fri, 19 Nov, 2021 at 10:56 AM
Why was my port-out request rejected?
Your port-out request might not be successful due to some common reasons: You still have outstanding/overdue bills. You are still on contract with Digi....
Mon, 25 Jul, 2022 at 12:11 PM