Frequently Asked Questions

Easy Payment Plan (EPP)
Easy Payment Plans (EPP) allows you to make a transaction with your credit card and then repay the amount in installments over a period of time. With no add...
Fri, 19 Nov, 2021 at 10:56 AM
Tracking, Delivery and Receiving Orders
1. How can I track my order status? You can track your order status by logging in to your MyDigi Account on the Digi Website. 2. Can I register for ...
Mon, 3 Jan, 2022 at 1:08 PM
Activating Your New SIM - New Prepaid SIM
1. Switch to Digi (Port-in): I just ported-in to Digi from another mobile service provider via your online channel. I have received my new Digi Prepaid SIM(...
Mon, 3 Jan, 2022 at 1:08 PM
Activating Your New SIM - New Postpaid and Prepaid SIM
New Digi Postpaid SIM 1. Change of Plan: I have an existing Digi Line and just changed to a new plan. I’ve received my new Digi SIM, how do I activate the ...
Mon, 17 Jan, 2022 at 5:24 PM
All I Need to Know about Activating My New Postpaid SIM for Digi Store Online Sign-Ups
If you sign up for a new Postpaid SIM via Digi Store Online, the SIM can only be activated after delivery of SIM to the customers.   Once SIM is deliver...
Mon, 3 Jan, 2022 at 1:08 PM
SIM Not Working/ Received the Wrong SIM
1. I’ve received the wrong SIM (wrong serial number), what do I do? You can walk-in to any Digi Store to replace the wrong SIM with a new SIM card. Or, cal...
Mon, 3 Jan, 2022 at 1:08 PM
Switch to Digi (Port-In) Failure
1. My Switch to Digi (Port-in) request is not successful, why? And what should I do? Your Switch to Digi (Port-in) request might not be successful due to s...
Mon, 3 Jan, 2022 at 1:08 PM