Frequently Asked Questions

Self-registration and activation of new SIM card via web or MyDigi app
1. What is Self-Registration? Self-registration allows customers to perform end-to-end registration of SIM cards from validation to activation stage. This ...
Wed, 15 Jun, 2022 at 10:01 AM
SIM Not Working/ Received the Wrong SIM
1. I’ve received the wrong SIM (wrong serial number), what do I do? You can walk-in to any Digi Store to replace the wrong SIM with a new SIM card. Or, cal...
Wed, 29 Jun, 2022 at 10:21 AM
Tracking, Delivery and Receiving Orders
1. How can I track my order status? You can track your order status by logging in to your MyDigi Account on the Digi Website. 2. Can I register for ...
Mon, 3 Jan, 2022 at 1:08 PM
Switch to Digi (Port-In) Failure
1. My Switch to Digi (Port-in) request is not successful, why? And what should I do? Your Switch to Digi (Port-in) request might not be successful due to s...
Mon, 3 Jan, 2022 at 1:08 PM
How to Activate Your New SIM
If you're Porting-In from Other Telcos Before you insert your new SIM, ensure that you have received a Port Out confirmation SMS from your current te...
Wed, 9 Mar, 2022 at 5:17 PM
Easy Payment Plan (EPP)
Easy Payment Plans (EPP) allows you to make a transaction with your credit card and then repay the amount in installments over a period of time. With no add...
Fri, 19 Nov, 2021 at 10:56 AM