Help Centre

5G is the 5th generation of mobile networks. With this technology, you can expect a better online experience using your mobile Internet with 5G connectivity.

Maximum Internet speed experience  Faster speeds so that downloading and uploading large content or data will take a much shorter time  More connections ...

There are 3 criterias: Be within the 5G coverage area You can enjoy Digi 5G when you’re within the 5G coverage area. You can check the 5G coverage here. ...

Android 5G network settings should be activated on your phone by default.  Depending on your device model, you may need to manually turn on 5G with the s...

If your SIM can access 4G network, then your SIM can support Digi 5G.Should you need to upgrade your SIM, you can visit your nearest Digi Store to upgrade y...

5G icon will be displayed on the status bar of your device.

1. What are the devices that supports Digi 5G? The following is the list of devices available through Digi with Pakej PowerJimat or PhoneFreedom 365 that c...

5G offers greater bandwidth, low-latency connectivity with super-fast speeds up to 10x faster than 4G. This means video streaming will be faster and video c...

The 5G network is currently in the roll-out process. Please expect occasional network interruptions when switching between 4G and 5G.

Your Internet quota will not be deducted if the speedtest is performed on Speedtest by Ookla using Digi Malaysia's server. However, speedtest performed ...

With the increase in download speed, it could feel like more data is being consumed. However, that is NOT true. If a file requires 1GB of data to download o...

Yes, you can use hotspot internet with Digi 5G, as long as your plan permits it. 

If you are eligible for Digi 5G, all quotas you currently have will be accessible on both 4G and 5G, depending on the coverage area that you are in. For exa...

If your quota is on a speed cap, the speed cap will continue to apply. 

After subscribing to Digi 5G via MyDigi, you will receive an SMS to indicate that it’s activated.  In addition, you can also check via MyDigi:  Select th...

Yes, you may do so via MyDigi. You may follow the same steps as above and toggle OFF on the ‘Free 5G Speed Booster’.

If you are already on Digi 5G and wishes to turn off, you can manually switch off Digi 5G by following the steps below (exact steps may vary according to de...

Yes, 5G is also available with Digi Roaming Pass. Please refer here for more information on Roaming with 5G.

From 10 November 2022 onwards, Digi Postpaid 90, 120, 150 and Family Unlimited customers will get to unlock high-speed Internet experience with 5G connectiv...