General Information

Switch to Digi
Why Switch to Digi?    1. You still get to keep your existing mobile number, from any mobile service provider.  2. You will get a Free SIM with Fre...
Mon, 19 Sep, 2022 at 11:45 AM
How to Request for Refund when Fail to Port-In (Switch to Digi)
You can request a refund when your Switch to Digi (Port-In) Request was unsuccessful due to specific rejection reasons or in any other case, if Digi is at f...
Thu, 17 Mar, 2022 at 1:59 PM
How to Troubleshoot When You Cannot Make or Receive Calls
Here are a few steps you can do from your phone to ensure you can make and receive calls.  Note: Do check via the Network Status Checker to ensure there...
Mon, 19 Sep, 2022 at 3:51 PM
PCBS Device and IMEI Blocking
Frequently Asked Questions 1. What is PCBS? Public Cellular Blocking Service (PCBS) is a public service initiated by the Government to prevent mobile p...
Thu, 20 Jan, 2022 at 11:03 PM
Chargeable Services
Untuk versi Bahasa Malaysia, sila skrol ke bawah Please be informed that charges apply for the of assistance from our Consultants for selected services ...
Sat, 29 Jan, 2022 at 7:15 PM
How to Download Digi Annual Bill Statement
Looking for your annual bill to file your taxes?  Digi Postpaid customers can download your annual bill statement on Digi Store Online. Watch the video be...
Mon, 27 Jun, 2022 at 3:59 PM
Ways to Check Data Usage
How to check data usage on Android Step 1: Open the Settings app. Step 2: Tap "Connections". Step 3: Tap "Data Usage". ...
Thu, 24 Feb, 2022 at 7:05 PM
How to Troubleshoot When You Cannot Send or Receive SMS/MMS
Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped o...
Wed, 3 Aug, 2022 at 5:20 PM
How to Troubleshoot When Slow Internet Speeds/Drop Off
Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped o...
Wed, 3 Aug, 2022 at 5:20 PM