Help Centre

You can switch by following these simple steps: Step 1: Submit your request to switch to Digi at either: 1. Online  2. Walk into the nearest Digi Sto...

Your switch to Digi may have been rejected due to one of these common reasons:  Rejection Reason Next Steps You/your supplementary line(s) did no...

If you have supplementary lines, you must port them in together with your principal line. You can do so by following these simple steps: Digi Store: Inf...

Your delivery will take a minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia. You may track your order here. During delivery an...

After submitting your port-in request, you can check your porting status by chatting with us here. Click ‘Chat with us’, then ‘Check port-in status’ and inp...

After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. How...

Rest assured that there will be no disruption to your current service until the porting process is successful. You will only lose connection with your curre...

Postpaid: Postpaid Plan advance payment Device advance payment (if with device bundle) SIM Fee (RM5) Processing Fee (RM10) Online ✔ Up...

No, do not terminate your mobile service with your current service provider as your line has to be active to switch to Digi. Perform the port-in request to...

Yes, you can switch to any plan. Simply select your desired plan during sign-up at either online or at your nearest Digi Store.   Learn more about how to ...

Please note that it may take 24 to 48 hours for OTP/TAC services to be updated after your switch is successful. You may also contact your respective banks t...

Please ensure you meet these criteria to enjoy 5G: Be within the 5G coverage area. Check the 5G coverage areas here. Have a 5G compatible phone. Check th...