How to switch to Digi
You can switch by following these simple steps: Step 1: Submit your request to switch to Digi at either: 1. Online 2. Walk into the nearest Digi Sto...
Thu, 7 Sep, 2023 at 3:06 PM
Your switch to Digi may have been rejected due to one of these common reasons: Rejection Reason Next Steps You/your supplementary line(s) did no...
Thu, 7 Sep, 2023 at 3:13 PM
If you have supplementary lines, you must port them in together with your principal line. You can do so by following these simple steps: Digi Store: Inf...
Thu, 7 Sep, 2023 at 2:41 PM
Your delivery will take a minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia. You may track your order here. During delivery an...
Thu, 7 Sep, 2023 at 2:46 PM
After submitting your port-in request, you can check your porting status by chatting with us here. Click ‘Chat with us’, then ‘Check port-in status’ and inp...
Thu, 7 Sep, 2023 at 2:51 PM
After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. How...
Thu, 7 Sep, 2023 at 2:53 PM
Rest assured that there will be no disruption to your current service until the porting process is successful. You will only lose connection with your curre...
Thu, 7 Sep, 2023 at 2:55 PM
Postpaid: Postpaid Plan advance payment Device advance payment (if with device bundle) SIM Fee (RM5) Processing Fee (RM10) Online ✔ Up...
Thu, 7 Sep, 2023 at 3:00 PM
No, do not terminate your mobile service with your current service provider as your line has to be active to switch to Digi. Perform the port-in request to...
Thu, 7 Sep, 2023 at 3:02 PM
Yes, you can switch to any plan. Simply select your desired plan during sign-up at either online or at your nearest Digi Store. Learn more about how to ...
Thu, 7 Sep, 2023 at 3:03 PM
Please note that it may take 24 to 48 hours for OTP/TAC services to be updated after your switch is successful. You may also contact your respective banks t...
Thu, 7 Sep, 2023 at 3:19 PM
Please ensure you meet these criteria to enjoy 5G: Be within the 5G coverage area. Check the 5G coverage areas here. Have a 5G compatible phone. Check th...
Thu, 7 Sep, 2023 at 3:20 PM