Help Centre

Offer Summary Pakej Rahmah is a smartphone data bundle plan with a low price of RM240 for 5G devices, coming with a postpaid plan with 60GB 5G/4G Internet,...

Not a Postpaid subscriber? Click here for Digi Prepaid 5G Booster. Frequently Asked Questions 1. What is 5G Booster?  Digi is offering 2 types o...

In addition to the plan advance payment, there are one-time fees that will be charged to the subscriber’s first Postpaid bill.  The list of fees chargea...

Subscribers may sign-up for the Digi Postpaid Family Unlimited Package by: subscribing to a new line port-In from other telcos convert from Digi Prepaid...

All Digi Postpaid Plans come with a credit limit on each of the postpaid lines. The default credit limits for Digi Postpaid Plans are as shown in the table ...

To upgrade / downgrade your current Postpaid plan, customers may visit https://www.digi.com.my/postpaid to perform the change of plan (COP) or submit your...

1. What are the channels available for me to change my account from Postpaid to Prepaid?  Only Digi Stores are able to perform this type of transaction.  ...

1. What are the channels available for me to change my account from Prepaid to Postpaid? Walk in to any Digi Stores or any of Digi authorised dealers to pe...

1. Why is my line barred?  Your line could be barred if you have: Exceeded the credit limit This could occur by purchasing Boosters, Roaming Passes, Cont...

The internet consumption for Digi Postpaid Plans will be deducted in this sequence following the order of the internet quota which will be consumed first t...

Lifetime Rebate Offer  Through the Digi Yellow Heart initiative, all senior citizens and Person with Disabilities (PWD) are eligible for a lifetime rebate...

1. Why must I perform an eKYC verification? It is a method to validate the legitimacy of a customer’s identity via a self-serve channel.      2. What ar...