Roaming Passes

What are the eligible countries for Roaming Passes?
Country Listing under Roaming Pass Pass Type Roaming Pass Eligible Countries Single country Pass These passes can only be used in the specifi...
Thu, 8 Dec, 2022 at 2:35 PM
When should I purchase the Roaming Pass?
You can purchase either before you leave, or upon arrival at your destination country. We recommend purchasing it via MyDigi for greater flexibility.  
Thu, 8 Dec, 2022 at 2:00 PM
How to purchase Roaming Passes?
You can purchase it via:  a. MyDigi app - before or after arrival at destination country    Step 1: Login to the MyDigi app.  Step 2: Click ‘Bu...
Thu, 8 Dec, 2022 at 2:01 PM
How do I know if my Roaming Pass is activated?
An activation SMS will be sent to your mobile number.   For roaming passes bought for immediate use, the activation will be immediate.        For ...
Thu, 8 Dec, 2022 at 2:02 PM
What is the validity of the Roaming Pass?
The validity period for each Roaming Pass will commence from the point of activation.  To avoid being charged with additional roaming fees, please ...
Thu, 8 Dec, 2022 at 2:04 PM
If there is a time difference in Malaysia and the roaming country, when will my Roaming Pass expire?
Your subscribed Roaming Pass will automatically expire as the example below:  1-day Pass: 24 hours from point of activation  3-day Pass: 72 hours f...
Thu, 8 Dec, 2022 at 2:05 PM
Do I have to manually select my preferred operator abroad?
No, operator selection is done automatically and assigned to the preferred local operator. Manual selection is only required if you have issues connecting ...
Thu, 8 Dec, 2022 at 2:05 PM
What can the Roaming Voice Minutes be used for?
The Roaming Voice calls can be used for:  local numbers in the visited country   calls to participating countries and calls to Malaysia  Note: recei...
Thu, 8 Dec, 2022 at 2:18 PM
Can I manually select my preferred network or mobile operator while roaming?
Yes. Go to your phone Settings > Mobile Data > Network Selection > switch off Automatic. 
Thu, 8 Dec, 2022 at 2:18 PM
Can I use the same Roaming Pass when visiting multiple countries within the same day?
Subscribers may only use the same Roaming Pass if they visit multiple countries with our 7-day & 14-day Roaming Passes.  
Thu, 8 Dec, 2022 at 2:19 PM
Will I be charged multiple times if I switch between different mobile operator networks within the Roaming Pass validity period?
No, subscribers will not be charged multiple times if they switch between different mobile operator networks. However, they will be charged for every Roamin...
Thu, 8 Dec, 2022 at 2:19 PM