Help Centre

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numb...

All Digi subscribers currently able to make a 'Change SIM' request via Digi Store / Digi Store Express would be eligible for Digi eSIM. Existing...

You can apply for eSIM via SIM replacement (change SIM) request at no additional charge.

Currently, Digi eSIM is available for the following devices: iPhone: iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If your iPhone 14 or...

eSIM is available for all Digi Postpaid, Digi Prepaid and Digi Broadband subscribers.

To learn more on how to set-up your Digi eSIM, you may refer here.

Yes, you can. If you want to change back to a physical SIM, you can simply walk into your nearest Digi Store/Digi Store Express and request a SIM replacemen...

If you remove/delete your eSIM profile from your phone, you will need a new eSIM profile, but your existing mobile number will still be valid.  Please w...

As a security feature, your Digi eSIM profile is non-transferable/switchable between devices. If you would like to switch your mobile number to another devi...

Please contact Digi Customer Support at +6016 221 1800 to report your missing device/mobile number. You can also walk into your nearest Digi Store/Digi Stor...

A faulty device may cause some problems with your eSIM. Please walk into your nearest Digi Store/Digi Store Express for our staff to assess your device and ...