eSIM

What is an eSIM?
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numb...
Fri, 16 Dec, 2022 at 11:15 AM
How to sign-up for eSIM?
All Digi subscribers currently able to make a 'Change SIM' request via Digi Store/ Digi Store Express would be eligible for Digi eSIM. If you ...
Fri, 16 Dec, 2022 at 11:15 AM
Do I have to pay for the eSIM?
You can apply for eSIM via SIM replacement (change SIM) request at no additional charge.
Fri, 16 Dec, 2022 at 11:15 AM
What are the eSIM compatible devices?
Currently, Digi eSIM is available for the following devices: iPhone: iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If your iPhone 14 or...
Fri, 16 Dec, 2022 at 11:15 AM
Who is eligible to opt for eSIM?
eSIM is available for all Digi Postpaid, Digi Prepaid and Digi Broadband subscribers.
Fri, 16 Dec, 2022 at 11:15 AM
How to activate my eSIM?
To learn more on how to set-up your Digi eSIM, you may refer here.
Fri, 16 Dec, 2022 at 11:15 AM
Can I change back from eSIM to physical SIM?
Yes, you can. If you want to change back to a physical SIM, you can simply walk into your nearest Digi Store/Digi Store Express and request a SIM replacemen...
Fri, 16 Dec, 2022 at 11:15 AM
What happens to my internet plan if I remove my eSIM profile?
If you remove/delete your eSIM profile from your phone, you will need a new eSIM profile, but your existing mobile number will still be valid.  Please w...
Fri, 16 Dec, 2022 at 11:15 AM
Can I transfer/switch my eSIM to other devices or operating system?
As a security feature, your Digi eSIM profile is non-transferable/switchable between devices. If you would like to switch your mobile number to another devi...
Fri, 16 Dec, 2022 at 11:15 AM
What if I lost my device?
Please contact Digi Customer Support at +6016 221 1800 to report your missing device/mobile number. You can also walk into your nearest Digi Store/Digi Stor...
Fri, 16 Dec, 2022 at 11:15 AM
What if I have a problem using the eSIM on my device?
A faulty device may cause some problems with your eSIM. Please walk into your nearest Digi Store/Digi Store Express for our staff to assess your device and ...
Fri, 16 Dec, 2022 at 11:15 AM