How to activate your new SIM

How do I activate my new SIM?
Click here for English Click here for BM Click here for Mandarin If You're Porting-In from Other Telcos Before you insert your new SIM, ensur...
Fri, 16 Dec, 2022 at 11:01 AM
What is the SIM self-registration process?
The SIM self-registration process is also sometimes known as eKYC (electronic Know-Your-Customer). It allows Digi subscribers to not only register their pur...
Fri, 16 Dec, 2022 at 11:01 AM
What is the difference between a numbered SIM and a lighting/loose/blank SIM?
Numbered SIM: A SIM card that is already preloaded with a mobile number and plan. Lightning/Loose/Blank SIM: A SIM card that is not preloaded with a number...
Fri, 16 Dec, 2022 at 11:01 AM
Are there any requirements to self-register your Prepaid number?
You must be aged 12 and above. You must have less than 5 Prepaid SIM cards registered to your ID. You must prepare either of the following valid IDs: Fo...
Fri, 16 Dec, 2022 at 11:01 AM
Are there any requirements to self-register your Postpaid number?
You must be aged 18 and above. Your NRIC must be clear from the blacklist and greylist. You must prepare either of the following valid IDs: For Malaysia...
Fri, 16 Dec, 2022 at 11:01 AM
What are the steps to complete the self-registration and activation process?
Numbered SIM Lightning/Loose/Blank SIM cards This method is only for Digi subscribers with a Numbered SIM card and via mobile web browser. Before...
Fri, 16 Dec, 2022 at 11:01 AM
What documents do I need to complete the self-registration process?
Either one of these documents can be used for self-registration: Malaysian Identity Card (MyKad) Passport (Note: Not eligible for self-registration via M...
Fri, 16 Dec, 2022 at 11:01 AM
Can I change any details after completing the self-registration process?
No, you won’t be able to make any changes to your details once the ID and barcode are scanned. However, if any of the information scanned is incorrect, you ...
Fri, 16 Dec, 2022 at 11:01 AM
What do I do if I encounter an error during self-registration?
Error Scenario What to do SIM barcode has already existed in the system. The SIM card you are trying to scan has already been regist...
Fri, 16 Dec, 2022 at 11:01 AM
What can I do to get further assistance on self-registration?
You may contact our Digi Customer Service representative at 016 221 1800 for assistance or visit the nearest Digi Store.
Fri, 16 Dec, 2022 at 11:01 AM
What should I do if I have exhausted all my self-registration attempts?
You will need to restart the self-registration/eKYC process. Note: For MyDigi app self-registration, you must wait for 5 minutes before you can restart ...
Fri, 16 Dec, 2022 at 11:01 AM
What happens if my ID is damaged in one of the following scenarios?
Damaged MyKad chip Damaged laminated plastic layer MyKad appears to be faded Damaged Passport The system will not be able to capture the details ac...
Fri, 16 Dec, 2022 at 11:01 AM
Can I scan a picture or a photocopy of my ID?
No, you are required to use the original ID to complete the document verification process.
Fri, 16 Dec, 2022 at 11:01 AM
Can I take an image of another person or perform facial recognition through a screen?
No, the facial recognition process must be performed by the individual, as a real-time image is mandatory.
Fri, 16 Dec, 2022 at 11:01 AM
What should I do if my captured image is unclear/blurry?
Here are some tips to ensure good-quality images:  Avoid glare or reflection when capturing the image. Ensure your image is taken in a brightly lit envir...
Fri, 16 Dec, 2022 at 11:01 AM
What should I do if I fail the facial recognition/selfie?
Please take note of the following when capturing your selfie: Ensure you are capturing your selfie in a brightly lit environment. Ensure your face fits w...
Fri, 16 Dec, 2022 at 11:01 AM
What should I do if I received a wrong or faulty SIM?
Wrong SIM (wrong serial number):  You can walk into any Digi Store to replace the wrong SIM with a new SIM card. Or, call Digi’s Customer Service Hotline a...
Fri, 16 Dec, 2022 at 11:01 AM
Which version of MyDigi app should I download to perform the self-registration process for my Lightning/Loose/Blank SIM card?
You will need the MyDigi app version 13.6 and above.
Fri, 16 Dec, 2022 at 11:01 AM