Help Centre

Click here for English Click here for BM Click here for Mandarin If You're Porting-In from Other Telcos Before you insert your new SIM, ensure...

The SIM self-registration process is also sometimes known as eKYC (electronic Know-Your-Customer). It allows Digi subscribers to not only register their pur...

Numbered SIM: A SIM card that is already preloaded with a mobile number and plan. Lightning/Loose/Blank SIM: A SIM card that is not preloaded with a number...

1. You must be aged 12 and above. 2. You must have less than 5 Prepaid SIM cards registered to your ID. 3. You must prepare either of the following valid ...

You must be aged 18 and above. Your NRIC must be clear from the blacklist and greylist. You must prepare either of the following valid IDs: For Malaysia...

Numbered SIM Lightning/Loose/Blank SIM cards This method is only for Digi subscribers with a Numbered SIM card and via mobile web browser. Before...

Either one of these documents can be used for self-registration: Malaysian Identity Card (MyKad) Passport (Note: Not eligible for self-registration via M...

No, you won’t be able to make any changes to your details once the ID and barcode are scanned. However, if any of the information scanned is incorrect, you ...

Error Scenario What to do SIM barcode has already existed in the system. The SIM card you are trying to scan has already been regist...

You may contact our Digi Customer Service representative at 016 221 1800 for assistance or visit the nearest Digi Store.

You will need to restart the self-registration/eKYC process. Note: For MyDigi app self-registration, you must wait for 5 minutes before you can restart ...

Damaged MyKad chip Damaged laminated plastic layer MyKad appears to be faded Damaged Passport The system will not be able to capture the details ac...

No, you are required to use the original ID to complete the document verification process.

No, the facial recognition process must be performed by the individual, as a real-time image is mandatory.

Here are some tips to ensure good-quality images:  Avoid glare or reflection when capturing the image. Ensure your image is taken in a brightly lit envir...

Please take note of the following when capturing your selfie: Ensure you are capturing your selfie in a brightly lit environment. Ensure your face fits w...

Wrong SIM (wrong serial number):  You can walk into any Digi Store to replace the wrong SIM with a new SIM card. Or, call Digi’s Customer Service Hotline a...

You will need the MyDigi app version 13.6 and above.