Digi Prepaid subscribers may reload Prepaid account using either: 


Direct Reload

Direct reload are available via these channels:

  1. 1. MyDigi mobile app 

Step 1: Log in to MyDigi Mobile app 

Step 2: Select 'Reload’  

Step 3: Select 'Online’ on the top panel 

Step 4: Select reload amount 

Step 5: Enter your email address  

Step 6: Click ‘Pay Now’

Note: Reload using MyDigi app and enjoy 10% additional credit for each reload via MyDigi app or web app using credit/debit card, online banking or e-Wallet. Click here for details on free credit.


  1. 2. MyDigi web app 

Step 1: Go to MyDigi web app

Step 2: Select reload amount 

Step 3: Enter your mobile number and email address 

Step 4: Click ‘Pay Now’ 


  1. 3. eCommerce Platforms or e-Wallets 

Reload can be purchased via Grab, Shopee, Lazada, Boost, Touch ‘n Go eWallet and Z City. Click here for a step-by-step guide on how to reload via e-Wallets.


  1. 4. Digi Store and Digi Store Express 

Walk into any of the nearest Digi Store or Digi Store Express to request to reload.  


  1. 5. Self-Service Digi Kiosks 

Find the nearest self-service Digi Kiosk and follow the steps on the screen to purchase reload. 


  1. 6. Bank ATMs and Online Banking 

Reload are available via selected bank ATMs and online banking. Please refer to the list below.

  • Bank ATMs: Maybank, CIMB Bank, Alliance Bank, RHB Bank, Ambank, Bank Islam, Bank Simpanan Nasional (BSN)
  • Online banking: Maybank, CIMB Bank, Public Bank, Alliance Bank, RHB Bank, AmBank, Hong Leong Bank, Bank Islam, Bank Rakyat, Bank Simpanan Nasional (BSN), Bank MuamalatAgro Bank 


Reload via PIN Number

Digi Prepaid subscribers may reload with the PIN method from Digi Prepaid reload card, coupon or voucher. Each PIN contains 15 or 16-digit PIN numbers.   

Reload PIN number can be purchased at any of the following stores nationwide:

Convenience StoresSupermarketsPharmaciesPetrol MarteCommerceOthers






Reload using the PIN number from either MyDigi mobile app or UMB:

1. MyDigi mobile app 

Step 1: Log in to MyDigi 

Step 2: Select 'Reload’  

Step 3: Select ‘PIN’ from the top panel 

Step 4: Enter the 15 or 16-digit PIN  

Step 5: Tap 'Reload’ 


2. UMB *123* 

Step 1: Dial <*123*><15 or 16-digit reload PIN><#>  

Step 2: Press Send/ Call

Step 3: Upon successful reload, an SMS notification will be sent with the updated airtime credit balance