We have recently upgraded our security features of MyDigi to ensure a secure platform for every user to provide a safe and secured experience. As such, the MyDigi App does not support any illegally modified devices such as rooted/jailbroken devices or any devices that has been altered in any way. 

Here are 3 reasons why user could face the screenshot attached. 

For App Version 12.5 onwards, your Mobile Device could be

1. Jailbroken

2. Rooted

For App Version 12.4

3. the USB Debugging on your Mobile Device could be turned on. 


To troubleshoot, please follow these Steps: 

  1. On your device, click on "Settings". 
  2. Click on "About Phone" and tap on "Developer Options".
  3. Go to "Debugging" section, ensure "USB debugging" is turned off.