You can request a refund when your switch to Digi (port-in) request was unsuccessful.

Here is how to submit your request for a refund:

  • Visit our Digi website and log in to your MyDigi Account.
  • Go to the order that you want a refund. The "Refund" button will be visible for transactions eligible for a refund. Upon a successful request, the refund request email will be sent to your registered email.
  • Once your refund has been approved, an SMS will be sent to you. 

Refunds will typically take between 4 to 6 weeks from the date of approval.


  • This processing time is also dependent on your bank’s policies.
  • All refund requests need to be initiated immediately or in any event, within 7 days from the date of purchase of the product.