Why couldn’t I enjoy the Digi Fibre Wi-Fi speed as advertised?

Digi Fibre offers wireless connectivity to customers via a wireless router, and it is subject to interference and obstructions.

Internet access speed may be affected due to:

  • Locations of the websites, where users may experience lower speed from international websites.
  • The capacity of visited web server, where some web servers cannot cope with huge traffic demand from users OR do not have enough capacity OR where download speed is restricted to ensure a fair level of service.
  • Network congestion because of network maintenance or outages.
  • Running multiple applications simultaneously.
  • Multiple users are sharing the same bandwidth at the same premise at the same time.

Other factors that could be affecting your Wi-Fi speed:

1. Out-of-date hardware

The type of hardware you use, age of the device, operating system, web browser, network interface card (NIC) and other applications running on your device all affect upload and download speeds.

2. Slow connections between the Wi-Fi network and the websites you visit

Once your communication leaves the network, we can’t ensure you’ll receive maximum speeds due to heavy traffic or substantial re-routing delays at any time.

3. VPNs (Virtual Private Networks)

If the VPN’s server isn’t capable of forwarding traffic at 1 gigabit, your internet speed may be reduced to the speed the VPN server is capable of.

4. Video takes priority over data

If you have TV Boxes turned on (even if your TV is off and you aren’t watching), the video stream is using part of the bandwidth, and the data stream can only use whatever bandwidth is left.

5. Latency

Latency is the measurement of how long it takes to transmit or receive packets on a particular network and is affected by how far packets need to travel, how many network packets need to travel over, and the quality of those networks.

6. Packet loss

Like latency, packet loss can have several different causes, including network congestion, faulty hardware, poor device performance or the presence of software bugs.

Steps to self-troubleshoot:

Read here for more information on the steps to self-troubleshoot your Digi Fibre connection and steps to boost your Digi Fibre Wi-Fi connection.