Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped once the issue is solved. 

Step 2: Check your line status and account balance via the MyDigi app

  • If your postpaid line is barred due to unpaid bills, you can make payments via MyDigi, JomPAY or online banking. 
  • If your prepaid line has insufficient balance, you can reload via MyDigi app. 

Step 3: Adjust your messaging app

  • Use your default messaging app/function (not a third-party messaging app). 
  • Verify if your device’s messaging inbox/ outbox is full and delete any old messages/ threads to free up space. 
  • Verify if message unable to send to all numbers or specific numbers/ send message to your own number.
  • If you had recently changed from an Apple device to a different model, ensure you had deregistered from iMessage. Here's how:
    • Firstly, insert your SIM card into your Apple device and connect to the mobile network. 
    • Tap Settings > Messages and turn off iMessage.
  • Check The SMS centre number. For Android devices, please check if the Digi SMS centre number is correct. Go to Settings > Message Settings > Check SMS centre number, +60162999902 

         Note: For iPhone devices, the SMS centre number is automatically set. 

Step 4: Adjust device settings

  • Connect to Digi mobile network and turn off Wi-Fi/ Bluetooth. 
  • Turn flight/ airplane mode on and off again. 
  • Update your device’s operating system to the latest version.

Step 5: Restart your device

If you’ve tried all the above steps and still cannot make or receive calls, call us at 016-2211800. If you are in overseas, you may call Digi Helpline by dialing *125# for free.