1. What is an eSIM?

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.


2. How to sign-up for eSIM?

All Digi subscribers currently able to make a 'Change SIM' request via Digi Store / Digi Store Express would be eligible for Digi eSIM.


Existing Digi Prepaid, Digi Postpaid or Digi Broadband subscriber

If you are an existing Digi user with a physical SIM card, you can get an eSIM by walking into the nearest participating Digi Store / Digi Store Express and request for a SIM replacement (change SIM) for eSIM.


Non-Digi user

If you are a non-Digi user wishing to apply for a Digi eSIM and retain your old number, you must first complete your port-in / MNP process before you can apply for a Digi eSIM. Once your port-in is successful, walk into the nearest Digi Store / Digi Store Express to request to change SIM.


There is no additional cost to apply for an eSIM.


Note: For new Digi Prepaid, Digi Postpaid or Digi Broadband sign-ups, you can request to switch your physical SIM to eSIM only after you have completed registration.


3. Do I have to pay for the eSIM?

You can apply for eSIM via SIM replacement (change SIM) request at no additional charge.


4. What are the eSIM compatible devices?

Currently, Digi eSIM is available for the following devices:


iPhone:

  • iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM.
  • If your iPhone 14 or iPhone 14 Pro model does not have a physical SIM tray (i.e purchased in the U.S.), you will have to activate it with an eSIM.


Android:

  • Samsung Galaxy Fold/ Samsung Galaxy S20 series or later support eSIM.
  • Android 10 or later is required to enable Digi eSIM.


More devices will be made available in the future.


5. Who is eligible to opt for eSIM?

eSIM is available for all Digi Postpaid, Digi Prepaid and Digi Broadband subscribers.


6. How to activate my eSIM?

To learn more on how to set-up your Digi eSIM, you may refer here.


7. Can I change back from eSIM to physical SIM?

Yes, you can. If you want to change back to a physical SIM, you can simply walk into your nearest Digi Store/Digi Store Express and request a SIM replacement (change SIM) for a physical SIM.

 

Note: Charges apply as per standard SIM replacement.


8. What happens to my internet plan if I remove my eSIM profile?

If you remove/delete your eSIM profile from your phone, you will need a new eSIM profile, but your existing mobile number will still be valid. 


Please walk into your nearest Digi Store/Digi Store Express for our staff to assist you with the SIM replacement (change SIM) request.


9. Can I transfer/switch my eSIM to other devices or operating system?

As a security feature, your Digi eSIM profile is non-transferable/switchable between devices. If you would like to switch your mobile number to another device, please walk into your nearest Digi Store/Digi Store Express and request a new eSIM QR code and profile via SIM replacement (change SIM).


10. What if I lost my device?

Please contact Digi Customer Support at +6016 221 1800 to report your missing device/mobile number. You can also walk into your nearest Digi Store/Digi Store Express to report your case and request a new eSIM.


11. What if I have a problem using the eSIM on my device?

A faulty device may cause some problems with your eSIM. Please walk into your nearest Digi Store/Digi Store Express for our staff to assess your device and provide you with a new eSIM or regular SIM if required.


Note: Charges apply as per standard SIM replacement.