Frequently Asked Questions

1. What is Pay via Digi for App Store?

Pay via Digi for App Store enables you to make digital subscriptions purchases on any Apple devices by paying with your Celcom monthly bill or prepaid balance.


2. How do I set up Pay via Digi for App Store?

You will need to set up an Apple ID. Once you have an Apple ID, go to Settings > Apple ID > Payment & Shipping > Add Payment Method > choose Mobile Phone.


3. What happens if I change my mobile number? Will I need to set up Pay via Digi for App Store again?

Yes, you will need to set it up again.


4. Will I be able to charge my purchases to another Digi mobile number using the same Apple ID?

Yes. Follow the steps below:

Step 1: Visit

Step 2: Select mobile phone and then use different mobile number

Step 3: Enter the mobile number you wish to charge your purchases to

Step 4: Fill in the account information and click 'Next'. A verification code will be sent to you

Step 5: Once the code has been verified, you will be returned to the 'Account' screen

Step 6: Select 'Done', and you are now ready to make purchases


5. What types of digital content can I purchase using Pay via Digi for App Store as a payment method?

You can make in-app purchases from the App Store, iTunes Store, subscribe to Apple Music, buy iCloud storage, etc.

6. I have made a purchase on the App Store. Where can I see it in my bill?

The charges will be listed in the 'Mobile Services' section as iTunes or Apple Media.

7. How to cancel a subscription purchased from App Store?

iPhone, iPad, or iPod touch

Step 1: Open the Settings app

Step 2: Tap your name

Step 3: Tap 'Subscriptions'

Step 4: Tap 'Cancel Subscription'. You might need to scroll down to find the cancel subscription button. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled



Step 1: Open the App Store app

Step 2: Click your name. If you can't find your name, click 'Sign In'

Step 3: Click 'Account Settings'

Step 4: Scroll to 'Subscriptions', then click 'Manage'

Step 5: Next to the subscription, click 'Edit'

Step 6: Click 'Cancel Subscription'. If there is no cancel or cancel subscription button, the subscription is already canceled


Windows PC

Step 1: On your PC, open iTunes. If you don't have iTunes, learn how to download iTunes for Windows

Step 2: From the menu bar at the top of the iTunes window, choose 'Account', then choose 'View My Account'

Step 3: Click 'View Account'

Step 4: Scroll to the 'Settings' section. Next to 'Subscriptions', click 'Manage'


8. I have been wrongly charged for a purchase. Can I request a refund?

Step 1: Sign in to 

Step 2: Tap or click 'I'd like to,' then choose 'Request a refund'

Step 3: Choose the reason why you want a refund, then choose 'Next'

Step 4: Choose the app, subscription, or other item, then choose 'Submit'. If you were charged for a subscription that you no longer want, you can also cancel the subscription


9. How do I prevent unwanted and accidental Pay via Digi for App Store purchase?

If you find items in your purchase history that you don't remember buying, ask your family members if they bought the item. If family members have access to your device, you might want to require a password for every purchase. If someone else is using your Apple ID and password, change your Apple ID password.


10. How do I contact Apple Support?