Step 1: Get a WhatsApp message from us regarding your CelcomDigi fibre registration. You will need to provide the requested PDF/photo of your existing fibre bill/utility bill and your Google Maps location.
Step 2: Get a Transfer Request (TR) ID from us.
Step 3: Visit your existing service provider within 10 days. Remember to bring your IC along with you. Ask them to approve your TR on the same day.
Step 4: We will inform you once it is approved.
Step 5: Make an installation appointment. You will not experience any service disruption if the installation is done within 10 days from the day your TR is approved.