After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. However, it may take longer if you submitted your request the day before, or on a public holiday.  

For those who have submitted their port-in request online, the porting process will begin after you have successfully received your new Digi SIM. SIM delivery will take a minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia.